Thompson Hotels Toronto
Location: CA - ON - Toronto
Toronto, ON, CA M5V 2V4
Two Roads Hospitality is actively seeking an experienced Concierge to join our high-performance organization at the Thompson Toronto.
Do you have what it takes to help lead our exciting brands? Are you interested in making a difference and becoming a part of something great? If so, keep reading.
We are an international hotel management company with a leading portfolio of transformative, boldly innovative boutique hotel and resort brands. We create the kind of distinct experiences that can transform your day, your trip, or even your life.
Take a look at what we’ve created so far:
· Joie de Vivre---our hip collection of hotels that focus on the quirky and the local
· Thompson Hotels---urban and sophisticated properties that appeal to the modern nomad
· Tommie---a design-centric, value-conscious line of hotels in gateway cities internationally
· Alila ---characterized by innovative design, and a strong commitment to responsible tourism
· Destination Hotels ---delivers local authenticity of experience versus a sea of sameness
At Two Roads Hospitality, we are passionate about our culture and proud to hire individuals that are aligned with our purpose – Creating Transformative Experiences that Inspire the Human Spirit.
Thompson Toronto is an entertainment complex, the hub of Eclectic King West Village and also home to Colette Grand Café, Hibachi Teppanyaki & Bar and Wildflower, one of the city’s top night spots. Operating a busy Diner, Room Service, Rooftop Lounge, Lobby Bar, Screening Room, Banquet and Catering space, Thompson Toronto needs a great Concierge to support the Front Office team, they will report directly to the Director of Rooms. This individual will:
Develop a strong knowledge of the hotel's facilities and services and of the surrounding community.
Provide guests with information about attractions, facilities, services, and activities in or outside the property.
Make guest reservations for air or other forms of transportation when requested.
Obtain necessary itinerary tickets.
Make guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.
Organize special functions as directed by management.
Arrange secretarial and other office services.
Ensure a proper use of the telephone etiquette standards.
Ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.
Ensure that all sections have proper coverage of staff at all times.
Process and deliver messages for guests.
- Oversee the bell/valet department ensuring appropriate presence at the Hotel Main Entrance based on staffing guidelines.
- Ensure bell/valet department team members adhere to Thompson standards.
Any combination of education and experience providing the required skill/knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
Hospitality Degree or diploma.
Minimum of 1-2 years’ experience in a Concierge role.
- Member of the Clefs d’Or is an asset.
Thompson Toronto is an employer of equal opportunity and encourages diversity in the workplace. All applicants that qualify will receive consideration for employment without regard to race, colour, national origin, gender, age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.
If you require further assistance or accommodation in completing this application or any aspect of the application process, please feel free to contact People Services at the Thompson Toronto Hotel.