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29CDE849B27A497E
Concierge
Property Name:
Mandarin Oriental Hotel New York
Date Posted:
11/29/16 3:45 PM
Location:
US - NY - New York

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. Mandarin Oriental now operates, or has under development, over 10,000 rooms in 23 countries with 16 hotels in Asia, 14 in The Americas and nine in Europe and North Africa.

Our aim is to be widely recognized as the best luxury hotel group in the world, providing exceptional customer satisfaction in each of our hotels. The growth strategy of our Group is to successfully operate 10,000 rooms in major business centers and key leisure destinations around the world, whilst continuing to expand our presence globally. Our current portfolio reaches across four continents, and we remain firmly on track with our development plans.

About Mandarin Oriental, New York

A stunning fusion of modern design with stylish Oriental flair, Mandarin Oriental, New York features 248 elegant guestrooms and suites -- all with breathtaking views of Manhattan and Five-Star hospitality. Luxurious amenities include Asiate, the hotel's elegant restaurant; MObar created by noted interior designer, Tony Chi; the Lobby Lounge with dramatic views of Central Park; a 14,500-square-foot, Five-Star Mandarin Oriental Spa; and a state-of-the-art fitness center with a 75-foot lap pool. In addition, there is premium meeting and event space, including a 6,000-square-foot pillar-less ballroom with three walls of windows overlooking Central Park. Located in Columbus Circle's Time Warner Center, Mandarin Oriental, New York is in an idyllic location just steps away from world-class dining, shopping and entertainment, including the Broadway Theater District, Lincoln Center, Central Park, Jazz at Lincoln Center and the Time Warner Center's collection of upscale retail shops and restaurants.

 

Strategic Intent

It is the mission and intent of this position that the incumbent will keep the guest's perspective in mind at all times and carry out the mission of the Rooms Department.

Scope of Position

The Concierge is responsible for providing five-star services to all guests and colleagues

 

Duties and Responsibilities 

  • Provide guests access to all New York City has to offer within scope of availability
  • Offer a warm, sincere and personalized welcome to all guests
  • Create special conversations with guests which identify personal preferences in order to record in each guest's profile history
  • Have an in-depth knowledge or access to information  regarding  directions, travel time, cost and various forms of transportation
  • Maintain a constantly updated database with extensive information about city highlights
  • Demonstrate first-hand knowledge of the recommendations with thorough research
  • Be proactive and anticipate  the complete requirements to make the experience a success
  • Be knowledgeable of all in-house and arriving guests
  • Arrange tickets for theatre, sporting events and local attractions
  • Make and confirm all transportation arrangements with contracted limousine company
  • Arrange for package delivery and pickup for guests
  • Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
  • Communicate all important details to management and colleagues
  • Maintain a clean, neat and organized desk
  • Other activities as deemed appropriate by the Chef Concierge, Assistant Chef Concierge or Director of Front Office Operations

Requirements

  • New York City Hotel Concierge Experience required
  • Able to communicate written and spoken English
  • Excellent overall communication skills
  • Able to multi-task
  • Able to work well in a team environment
  • Able to stand for extended periods of time
  • Must be professional and possess excellent presentation, communication, organization and effective time-management skills
  • Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in New York City.
  • Flexible schedules and hours; willingness to work on weekends and holidays is required.
  • Multi-lingual is preferred
(ref. 50300)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D