Concierge

Fairmont Yangcheng Lake

Location: CN - Kunshan

21/11/16 03:30
Employer
Job Details
Concierge

The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

Hotel Overview:

Nestled along the shores of the legendary Yangcheng Lake, Fairmont Yangcheng Lake is a luxury five star resort with over 80 hectares of lush parkland, recreation facilities and Yue Feng Organic Farm. The hotel features 200 guest rooms with lakeside views plus an additional 25- room VIP villa, 1,600 square meters of function space, a Willow Stream Spa and Health Club and 5 Food and Beverage Outlets, including high-end signature Chinese Restaurant.

Summary of Responsibilities:
Reporting to the Assistant Chief Concierge, responsibilities and essential job functions include but are not limited to the following:

* Previous Concierge experience in a similar environment required.

* Supervisory experience a strong asset.

* Proven service leadership skills with the ability to inspire colleagues to deliver outstanding service.

* Excellent interaction and training skills in order to coach and develop colleagues.

* Significant knowledge of the Suzhou/Shanghai area as well as of the Fairmont Yangcheng Lake

* An operational knowledge and proficiency in Front Office Systems

* Degree or diploma in Hotel Administration from a recognized University or College an asset.

* Highly organized, results-oriented with the ability to be flexible and perform well under pressure in a fast-paced, changing environment.

* Fluent in both official languages required

Qualifications:

* Consistently offer professional, friendly and engaging service

* Assist guests with mail, messages, and any plans or arrangements they require

* Assist with any plans or arrangements the guest intends to make during their stay

* Assist guests regarding hotel facilities in an informative and helpful way

* Follow department policies, procedures and service standards

* Follow all safety policies

* Other duties as assigned

Physical Aspects of Position (include but are not limited to):

*
Frequent standing and walking throughout shift

*
Occasional kneeling, pushing, pulling, lifting

*
Occasional ascending or descending ladders, stairs and ramps

*
Frequent standing and walking throughout shift

Visa Requirements: Must be legally eligible to work in China