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ihr Hotels and Resorts logo

Interstate Hotels & Resorts is the leading global hotel management company. Hotel owners, developers and guests discover the Interstate difference in our 425 hotels, resorts and conference centers with nearly 75,000 rooms located throughout the U.S. and around the globe.

Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry, making Interstate the preferred hotel management company of major global brands. It also allows our associates to consistently deliver results for real estate investors, ownership groups, publicly-traded REITs, privately held companies, and private equity funds today and in the bright future to come.

Position Info
Location: US - CA - Saint Helena
Position: Concierge
Salary:   
Management Position: No
Bonus Plan: No
Contact Type: Employer
Industry Categories: Hotel/Resort
Position Categories: Front Desk
Work Permit Needed: Applicants who do not already have legal permission to work in the United States will not be considered.

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Las Alcobas, A Luxury Collection Hotel
Concierge

Position Description

You're like a one-person welcome committee; ensuring light refreshments greet arriving guests. You're also the go-to for what's happening and getting there. You know the property by heart and guide guests with efficient ease. You‘re aware of dining hotspots before they open, you know the best shows, and where to pick up that perfect little something. With energy to spare and a passion to please, someone with your talent would do well as Concierge for Interstate.

As Concierge, you will


  • Ensure a warm guest welcome by arranging the continental breakfast for morning and the honor bar with hors d'oeuvres for later in the day.

  • Channel your inner sleuth and tap into well-developed local business relationships to seek out the remarkable, memorable and most flavorful, for an "in-the-know," exceptional guest experience. Then, help guests secure tickets, reservations and ably assist guests with transportation requests and directions when it's time to go.

  • Attentively manage guest requests and effectively handle guest difficulties with prompt courtesy.

Fundamentals

A high school education or equivalent experience, with one-year previous customer service- related experience is required. Effective verbal and written English communication skills are required, with a second language helpful. This position requires occasional lifting and pulling up to 20 pounds.



 
Location Information

Requirements
 

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