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169DF4DCB8DD022B
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Property Name
San Diego
Job Title
Concierge
Location
California-San Diego
Company Name
City
San Diego
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Concierge Desk

Job Description

Location:

San Diego Hotel

San Diego

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match.

Job Description:

The conceirge team is responsible for providing exceptional guest service. They provide insider information to guests, and make applicable arrangements to insure that each guest's unique requests and preferences are met throughout thier stay.

Responsibilities:

* Be fully acquainted with the different points of interests.
* Assist in arranging for restaurant reservations and limousines as required by our guests.
* Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
* Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
* Accept other special duties as required by management.
* Set up amenities for guests celebrating special occasions.
* Set up special packages that include pre-calls from the concierge and specialized amenities.
* Interact with other departments to ensure that guest’s needs are satisfied.
* Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
* Proactively work to seek out ways in which to improve the hotel experience for our guests.
* Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications:

* Previous luxury hotel experience is required.
* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
* Ability to stand for the entire scheduled shift.
* Ability to effectively communicate in written and spoken English is required. Knowledge of a second language is preferred.
* Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
* Knowledge of the surrounding area and all of its attractions.
* Knowledge of Property Management Systems and related computer programs
* Strong knowledge of Microsoft Office Software. 

Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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