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Concierge (Casual) - Hilton Brighton Metropole

Location:
GB - Brighton
Date Posted:
25/11/16 22:30
Company Name:
Hilton Hotels and Resorts
A Concierge (Casual Contract) with Hilton Hotels & Resorts serves as a key point of contact for Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity, and providing luggage assistance to guests and conference delegates.

What will it be like to work for this Hilton Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.

If you understand the importance of upholding a brand's reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it's with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.

What will I be doing?

As Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

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Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
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Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
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Process and deliver messages for Guests
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Deliver and safely store Guest luggage
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Stay current with all hotel services as well as daily VIP requests and special events
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Ensure orderliness and safety guidelines around the lobby and front door areas
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Provide support to Management as required, in cases of emergency
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Project a professional manner with an emphasis on hospitality and Guest service
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Maintain a clean, healthy, and safety working area
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Act in accordance with policies and procedures when working with front of house equipment and property management systems


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.

What are we looking for?

Concierges serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Positive attitude and good communication skills

  • Commitment to delivering a high level of customer service

  • Excellent grooming standards

  • Flexibility to respond to a variety of different work situations

  • Ability to work on your own and as part of a team

  • Knowledge of the local area

  • Ability to lift heavy luggage

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience working in Concierge in a hotel environment

Job Categories
Front Desk
Property
Hilton Brighton Metropole Hotel
Entry Level Position
Yes