Concierge ( Airport )

Fairmont Amman

Location: JO - Amman

14/11/16 17:30
Employer
Job Details
Concierge
The knowledge of a great Concierge is the expectation of our Guests when staying at Fairmont Hotels & Resorts. Your ability to anticipate Guests’ needs and make informed suggestions will ensure they have a truly memorable stay.

Hotel Overview:

The Fairmont Amman will feature 290 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Summary of Responsibilities:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Assist guests with mail, messages, and any plans or arrangements they require

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Assist with any plans or arrangements the guest intends to make during their stay

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous customer related experience an asset

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Must possess a professional presentation

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Must possess outstanding guest services skills and sophisticated verbal & written communication skills

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Computer literate in Microsoft Window applications an asset

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively with fellow colleagues as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

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Frequent standing and walking throughout shift

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Occasional kneeling, pushing, pulling, lifting

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Occasional ascending or descending ladders, stairs and ramps

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Frequent standing and walking throughout shift

Visa Requirements: Jordanian National Only