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Complex Sales Manager

CA - AB - Calgary
Date Posted:
05/11/16 10:31 AM
Company Name:
Homewood Suites by Hilton™
A Complex Sales Manager with the Hampton and Homewood Suites Calgary Complex is responsible for the development of market segment(s) and solicitation of new customer relationships and accounts while maintaining existing relationships with current accounts. This position works within the Sales & Catering team and will be responsible for meeting revenue goals and specific sales targets while maintaining exceptional service.

What will it be like to work for this Hilton Worldwide Brand?

With nearly 1,900 hotels globally, Hampton Hotels offer guests friendly service, clean rooms and comfortable surroundings, every time. Guests also enjoy free high-speed Internet access, free hot breakfast and more. Plus, Hampton guarantees 100% satisfaction with every stay - if you're not satisfied, we don't expect you to pay.

We provide our guests with all the things they need at a great price, delivering the experience on which our guests depend. Our approachable, authentic and helpful teams genuinely connect with guests. Hampton exists to anticipate a traveler's needs, creating the edge to advance their journey.

Hampton is one of Hilton Worldwide's ten market-leading brands. For more information visit

If you appreciate friendly service and are committed to Guest satisfaction, you may be just the person we are looking for to work as a Team Member with Hampton.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

* Participate in the development, implementation and achievement of the annual business and market plan objectives.
* Lead the sales process via customer meetings, entertainment and attendance at client and other relevant industry events.
* Contribute and implement strategic and tactical plans to achieve business plan objectives for all market segments of the hotel including group, transient, and permanent.
* Conduct account and market research and use to develop strategies to grow market share in specific segment.
* Ensure effective utilization of Profit Pack and other utilized Selective Selling guidelines to maximize revenue contribution from all segments.
* Prepare proposals and/or contracts to advise prospective customers primarily of the hotel guest rooms, but also meeting space and/or banquet date, space and rate availability. Calculate and quote prices for same.
* Attend weekly sales departmental meeting and other scheduled meetings to support business operations, e.g., tentative review, lost business review, group-pick up, etc.
* Conduct site inspections with potential customers
* Attend tradeshows and sales trips as assigned

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.
What are we looking for?

To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
* 2 years prior sales experience
* Excellent oral and written communication skills
* Excellent organization skills
* Ability to work well under time pressure
* Excellent interpersonal skills and a full understanding of professional ethics, decorum and social skills required for extensive interaction with customers, investment owners and business partners
* Ability to perform critical analysis
* Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
* Excellent selling capabilities
* Motivated and have the ability to work well independently and within a team
* Flexibility for some travel
* Must be proficient in Microsoft Office Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: H Hospitality - We're passionate about delivering exceptional guest experiences. I Integrity - We do the right thing, all the time. L Leadership - We're leaders in our industry and in our communities. T Teamwork - We're team players in everything we do. O Ownership - We're the owners of our actions and decisions. N Now - We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes in our Team Members:
  • Living the Values
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Teamwork
  • Adaptability

What benefits will I receive?

You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Job Categories
Hampton Inn and Homewood Suites Complex Calgary
Entry Level Position