Complex Director Of Security
Job Title: 
Complex Director Of Security
Property Name:
Park Central Hotel
New York-New York City
Company Name: 
Management  Position? 
Entry Level Position? 
Work Permit Needed? 
Applicants who do not already have legal permission to work in the United States will not be considered.
Corporate Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Description

The primary purpose of this position is to direct and oversee the daily functions of the Security Department while conducting security, safety, risk management and enforcement duties in a courteous manner, such as handling emergencies, incidents, threats and violations to life and property, in order to maintain a safe and secure environment. Provide the safety and security for all guests and team members by ensuring that the premises are maintained in accordance with all laws, regulations, and codes pertaining to safety and security.


  • Direct the Safety and Security department ensuring policies and procedures are followed, oversee all reports and follow up of incidents, coordinate and direct the Safety Committee, and implement new training procedures.
  • Direct the Safety and Security department ensuring policies and procedures are followed, oversee all reports and follow up of incidents, coordinate and direct the Safety Committee, and implement new training procedures.
  • Administer the hiring, training, reviewing, and employee performance of the security staff.  Assign duties and schedules for Security Managers.
  • Update Emergency Manual as required.  Distribute emergency contact list as required.
  • Coordinate and train hotel personnel on the Emergency Manual semi annually. Participate in the safety portion during hire orientation.
  • Review all incident reports of property losses, fire, accidents, and reports of unusual occurrences to ensure complete investigation and follow up.
  • Conduct fire safety inspections to ensure compliance with the law and corporate policy.
  • Educate staff on the Hazardous Chemical Program (OSHA) and other related safety programs.
  • Supervise the conducting of fire drills, train employees in fire evacuation procedures and ensure that sufficient qualified personnel are available to perform the duties of Fire Safety Director.
  • Oversee activities of our key system to ensure proper access and control.
  • Coordinate and monitor the efficiency of safety and security related programs.
  • Develop and direct the Safety Committee, ensuring training standards are conducted and implemented. Coordinate a safety incentive program to generate safety awareness for employees.
  • Oversee the maintenance records of property costs, fires, and accident reports statistics on lost time, and other reports required by governmental agencies relating to safety and security.
  • Conduct training program for security and fire safety personnel to ensure the readiness of hotel fire response team and fire safety directors.
  • Maintain liaison with various city agencies to ensure compliance with applicable regulations.
  • Recommend to management new safety and security programs, monitoring equipment, and devices that would increase the security of the hotel.
  • Attend outside hotel and security related meetings.
  • Maintain communication with guests before, during and after their stays concerning security and safety related matters.
  • Coordinate resolution of guest incidents and problems and keep guests informed.
  • Correspond with guests and outside law enforcement agencies on a regular basis to insure all security needs are addressed.
  • Oversees Lost & Found function of the hotel by maintaining an organized tracking program and return policy to team members and guests.
  • Oversees package room duties for internal and external guest packages and ensures all packages are billed accordingly to guest and delivery in a timely manner.
  • Attend hotel operational meetings.
Job Requirements
  • High School diploma required, BS in Fire Science or Police Science Preferred.     
  • Must have 5 years Security / Hospitality Experience/ with 2 years of  Security Management experience.
  • Fire Safety Director, CPR certification, and First Aid certified