Complex Director of Revenue Management
Property Name:
Wyndham Irvine Orange County Airport
Job Title 
Complex Director of Revenue Management
California-Orange County/Anaheim
Company Name: 
Wyndham Hotel Group
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.



The Complex Director of Revenue Management has responsibility for all aspects of the revenue / yield management of assigned hotels based on established brand best practices.  He/She will work closely with the leadership of their assigned hotels to analyze historical and forecasted performance, develop pricing strategies, monitor and manage rates and inventory, maintain pricing and distribution systems, measure and track performance of strategies, summarize and communicate progress to property and brand leadership.




1. Develop property specific strategies and tactics to maximize revenues by performing the necessary analysis including but not limited to the following:

  • Historical demand analysis

  • Forecasted demand

  • Current production

  • STR comp set analysis

  • Business mix analysis

  • Demand/blackout date calendar

  • Assist and develop annual room revenue budgets by market segments along with property and brand leadership

    Key Client 25%

2. Monitor and manage rates and inventory to ensure the property is properly priced in the market by day including but not limited to:

  • Rate structure/tier pricing by season

  • Channel parity / availability

  • Competitive pricing analysis

  • Group displacement analysis

  • Manage availability of rates/rate tiers

  • Manage inventory restrictions (MLOS)

    Key Client 25%

3. Financial Acumen

  • Must be able to complete both weekly and monthly forecasts and be within 5% accuracy

  • Assist and develop rolling 30-60-90-day room revenue forecasts

  • Must have prior knowledge in budgeting Rooms Revenue

    Key Client 15%


4. Tracks and communicates the effectiveness of defined strategies and tactics making recommendations for on-going adjustments:

  • Month end calls

  • Weekly tracking / status reports

  • Daily / Weekly revenue calls with the property

    Key Client 20% 

5. Assist in developing and training property team to understand revenue management responsibilities. Training of a revenue analyst or manager may be required to support one or more properties.

Key Client 15%




  1. Decision Making – makes recommendations that affect revenue of a property, obtains buy in from property team(s)

  2. Autonomy – works closely with revenue management leaders and property leaders on progress and outcomes, but is able to work without close supervision

  3. Impact – very high, affect the revenue of multiple properties as decisions are implemented

  4. Supervisory – must be able to manage their own workload and give direction and follow up to peers in related departments.


Scope/Financial Responsibility


Decisions made by a Complex Director of Revenue Management affect the revenue of a property greatly. Positive results will be visible as top line revenue growth and also by growing or sustaining market share vs. cumulative hotel comp set. Decisions made on the expense side are somewhat limited and typically pre-approved by brand or property leadership (for ex: a marketing promotion).


Abilities/Key Competencies/Skills


  • Analytical – ability to review numbers and draw conclusions about past and future trends

  • Hotel Revenue Management – familiarity with terminology in the industry and de

  • Bachelor's or Master's Degree in Hotel Management, Business, Statistics, Marketing, Finance, Sales or a relevant field of work, or an equivalent combination of education and work-related experience.
  • 3-5 years of progressive work-related experience in hotel revenue management.   
  • Demonstrated proficiency in distribution channel management, Hotel PMS / CRS, revenue management systems, and Microsoft Office applications.  Knowledge and experience in hotel pricing concepts, yield management optimization and selling strategies.
  • Analytical - ability to review numbers and draw quick conclusion about past and future trends from data.
  • Hotel Revenue Management - Thorough understanding of total hotel revenue management concepts, processes, and systems. Very good understanding of segmentation, optimum business mix and displacement.