/seeker/email?jobAdId=2DD38CB09EAEE036'/seeker/apply/quickApply?jobAdId=2DD38CB09EAEE036');logEvent('job details','apply-1');
Property Name
The Fairmont Chateau Lake Louise
Job Title
Colleague Services Agent
Alberta-Banff/Lake Louise/Jasper
Lake Louise
Work Permit
Applicants who do not already have legal permission to work in Canada will not be considered.
Management Position
Bonus Pay
Position Categories
Customer Service, Front Desk

The Fairmont Chateau Lake Louise

The Fairmont Chateau Lake Louise is one of the largest hotels in the Canadian Rockies. Nestled on the edge of Lake Louise amidst the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season, recreational paradise that has been attracting guests from around the world since 1890. The hotel has 550 guest rooms including a wide array of luxury suites. We also have an extensive Food and Beverage operation that includes five restaurants, a lobby bar, deli, and a lounge. We are minutes away from one of North America's largest ski resorts. From your doorstep you can hike, cross-country ski, mountain bike, or canoe. The Chateau is located 185 kms west of Calgary, 55 kms west of Banff, and 4 kms from the village of Lake Louise.

Job Details

Colleague Services Agent

Nestled behind the Famous Chateau Lake Louise is a community of up to 850 colleagues. As a dynamic member of the Colleague Services Team, this position focuses on ensuring the well-being of the Fairmont Chateau Lake Louise employees and residents. This role has an integral impact on the satisfaction and comfort of residents (our guests) in colleague accommodations. In this role, at the Uniform Facility, you will also meet hundreds of colleagues/guests who just like you are here to have an experience of a lifetime!

Hotel Overview: Nestled on the edge of Alberta’s Lake Louise in the majestic Canadian Rocky Mountains, The Fairmont Chateau Lake Louise is an all-season recreational paradise that has attracted guests from around the world since 1890. Only a two-hour drive west of Calgary, the property is enveloped by some of the most spectacular scenery on the planet. Facilities include 554 guest rooms, Health Club and Spa, five restaurants, a deli and a lounge. As well, we also have retail shopping, a business centre, horseback riding and canoeing in the Summer, and sleigh rides in the Winter.

Summary of Responsibilities:

Reporting to the Colleague Services Manager, responsibilities and essential job functions include but are not limited to the following:

Handling telephone and counter inquiries


Daily receipt, sorting and organization of clean uniforms


Sort and send soiled uniforms to cleaners


Supply and exchange staff uniforms


Handle staff dry-cleaning and accompanying paperwork


Janitorial duties include vacuuming and/or washing entrance floors and stairwells, walls, doors etc. throughout the public spaces of the staff accommodations


Delivering furniture to or removing from staff residence rooms


Daily pick-up and delivery of dry-cleaning, linen and uniforms


Daily pick-up and delivery of staff and hotel mail


Carpet cleaning in staff residence


Cleaning of vacant units


Physically demanding job duties - 100% standing, walking, lifting and bending


Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the hotel health and safety program


Adhere to all environmental policies and programs as required


Other reasonable duties as assigned

Job Requirements

* Mature, enthusiastic and energetic

* Enjoys working for and helping the public

* Previous customer service experience an asset

* Works well with little or no supervision

* Able to work in a fast paced environment

* Must be flexible and able to handle a variety of tasks

* Must be detail oriented and highly organized

* Must possess and be able to provide a valid Alberta driver's license

Up to date driver's abstract free of any serious demerit points

* Must possess safe work habits with an awareness of safe work procedures

* Basic sewing and clothing-fitting skills an asset

* Janitorial, housekeeping or similar experience preferred

Physical Aspects of Position (include but are not limited to):

* Ability to lift, carry and move large and heavy items on a regular basis. Minimum of 50 lbs.

* Constant standing and walking through shift

Visa Requirements: Applicant must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Job Level
: Colleague

: Full-time

: Rotating / Shift Work

: No

Closing Date
: 06.Dec.2016, 8:59:00 PM

Job Number: