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Cocktail Server - Seasonal
Property Name:
Mandarin Oriental Hotel Boston
Date Posted:
11/18/16 3:45 PM
US - MA - Boston

A career with Mandarin Oriental Hotel Group opens up a wealth of exciting opportunities for you, both now and for your future development. Our vision is to be widely recognised as the best luxury hotel group in the world. The Group is renowned for creating a culture that provides a motivating and rewarding environment in which to thrive.

Position Details

Overview and job mission

The Cocktail server maintains and organizes the bar area, provides guest detailed descriptions of the menu and takes guests food and beverage orders. The candidate should be able to anticipate guests' needs and address them accordingly in order to provide guests with a delightful experience.


The Cocktail Server will report directly to the restaurant management


Job requirement


Minimum of 2 year experience in a similar role, able to perform duties and responsibilities of:


Being the Best

  • Show a strong belief in team work and positive attitude
  • Show integrity and respect
  • Provide excellent service at all time to all our guests
  • Anticipate guest needs, as to where guests will never have to ask for anything
  • Attend all food and beverage training classes when requested
  • Require to attend all daily pre shift on scheduled days
  • Willing to work holidays, weekends, PM shifts
  • Professional appearance and demeanor at all time
  • Have excellent communication and organization skills
  • Reading, writing and oral proficiency in the English language


Delighting our Guests

  • Making specialty coffees, teas and any hot or cold beverages for the guests
  • Familiar use of espresso machine and drip coffee machines
  • Responsible for the in house bottling water program
  • Knowledge of wine program, liquors and cocktails
  • Responsible to clear dishes, bread basket, flatware and glasses from the table
  • Responsible to clean and reset the table to welcome guest seating
  • Responsible to brush the chairs after setting up the table
  • Maintain and clean the floor in the bar area
  • Responsible taking guest orders and entering into IG
  • Responsible for maintaining pace of service
  • Knowledgeable of food and beverage and be able to upsell
  • Responsible for presetting accurate bill to guest
  • Set up condiments necessary before each service
  • Receive arranged trays or plates from Chef de cuisine or kitchen team members and carry them to designated places in the bar, following a specific seat number order.
  • Making sure the rim of all plates or trays are wiped and cleaned before being carried in the bar
  • Able to describe all food preparations and recipes to all guests



Playing by the Rules

  • Complete daily cleaning schedule in accordance the Mandarin Oriental, Boston Safe and Sound HACCP plan.
  • Record HACCP documentation and pass it on the manager when completed
  • Follow HACCP training provided by the restaurant manager
  • Understand and follow the Mandarin Oriental, Boston safe and sound habits and routines.
  • Responsible for the working area to be cleaned and sanitized and the floor without debris



Working Together as Colleagues

  • Accomplish side work duties assigned to your job description
  • Able to assess inventory in order to place proper order for next day delivery
  • Responsible for the all the linen pick up, storage, supply and drop off for laundry pick up
  • Responsible to set the dining room for the next service
  • Responsible to polish specific glasses for daily use and station back up
  • Responsible to polish all flatware for daily use and station back up
  • Responsible to polish all share plates for daily use and station back up
  • Responsible to maintain service stations stocked before and after service
  • Responsible to coffee station cleanliness and proper stocking levels



(ref. 50103)
Mandarin Oriental Hotel Group is an equal opportunity employer M/F/V/D