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At InterContinental Hotels & Resorts we want our guests to feel special, cosmopolitan and in the Know.

Job Description

Do you see yourself as a Club Lounge Manager?


What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.



This role has overall responsibility for managing day-to-day activities of the Guest Relations Service Center. Responsibilities include: ensuring all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions, developing and maintaining procedures for monitoring calls to ensure that all calls are answered and coordinating the dispatch of amenities, services, and/or work orders to the appropriate departments and staff. You may serve as "manager on duty" as required.



Some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience is required. A Bachelor's degree in Hotel Management, Business Administration, or related field preferred. You may be required to work nights, weekends, and/or holidays.



In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.



So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

Job Requirements

Requirements include some college plus one or more years front office/guest services experience including supervisory experience, or an equivalent combination of education and experience. This job requires ability to carry or lift items weighing up to 100 pounds. You may be required to work nights, weekends, and/or holidays.
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

InterContinental Downtown Los Angeles will consider applicants in a manner consistent with the requirements of the Fair Chance Initiative.

Apply Now