Join the most recognizable hotel brand
in virtually every region of the world.

Chief Concierge

AU - Adelaide
Date Posted:
10/11/16 22:30
Company Name:
Hilton Hotels and Resorts

Develop your career at this prestigious5 star, 374 room hotel

Based at the Hilton Adelaide hotel ,CBD opposite Victoria Square

You will beresponsible for engaging our guests and customers by providing them with theutmost in customer service. You willcreate memorable guest experiences by efficiently assisting our guests in afriendly and engaging manner.

Your servicephilosophy will be to fill the earth with the light and warmth of Hospitality -by delivering exceptional experiences - every hotel, every guest, every time.

About Hilton Hotels

Hilton is built on our Values ofHospitality, Integrity, Leadership, Teamwork, Ownership and Now (H.I.L.T.O.N), and we are committed to demonstrating these valuesto our Guests and our Team Members every single day. Whilst each value is essential, Hospitalitycomes first, because it is truly at the heart of everything we do. We are Hilton. We Are Hospitality.

About the role

In your role ofChief Concierge, you will be responsible for being the welcoming face of thehotel and assisting with the management of the Concierge Department bysupporting the team with daily activities, and ensuring brand service standardsare met to the highest quality. You willprovide exceptional service by engaging guests from arrival to departure, andrespond to all requests, inquiries and complaints during their stay. Reportingto the Front Office Manager, you will enjoy working as part of a team in afast-paced environment, on a 7 day roster.



Takeownership of the daily operations while leading, developing and supporting the Conciergeteam

Ensurea consistently high standard of customer service is delivered at all times

Takeownership of the Journey Ambassador program, understanding that the journey ofa guest is imperative to their overall satisfaction

Proactivelymaintain and be full conversant with all local, city and regional touristservices inclusive of tours, points of interest, restaurants, special events,transportation and other Concierge Services expected by our guests

Tobe familiar with all facilities, functions and special events in the hotel on adaily basis, assisting guests with any enquiries

Bevisible in the hotel lobby and other public areas, particularly during busytimes

Ensurea consistently high standard of presentation is maintained for both thedepartment, general lobby, front of hotel and team members

Engageguests in conversation and provide general assistance, as requested

Ensurethe smooth and efficient movement of luggage to and from guest rooms

Tocoordinate the valet parking services of the hotel, ensuring guest vehicles areparked and retrieved in a timely and efficient manner whilst being fully awareof the activities on the hotel driveway

Handleguest requests, inquiries and complaints where necessary

Meetand greet VIP guests upon arrival, where required

Monitor Guestsatisfaction reports and implement actions to improve results

Ensure team membersmaintain a professional manner and are up to date with VIP guest movements,hotel events, local attractions and activities

Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.


  • Amember of Les Clefs d'Or, highly desirable

  • Aminimum of 3 years of Concierge Supervisory or Management experience in a fivestar hotel essential

  • Adegree or diploma in Hotel Management or equivalent, desirable

  • Fluentin the English language in order to communicate professionally with guests andteam members, both in person and over the telephone

  • Be available to worka variety of shifts including; weekends, days, afternoons and evenings over 7days

  • Provenleadership, inter-personal, training and development skills

  • Apassion for delivering exceptional guest experiences with proven experience inservice recovery

  • Computerliterate with knowledge of hotel property management systems, ONQ experiencehighly desirable

  • Demonstratedability to resolve problems and conflict, and work efficiently under pressure

  • Well-presented,organised and calm personality

Culture and benefits

Our team areresponsible for living up to our brand promise of 'ensuring that every guestfeels cared for, valued and respected' we achieve this by ensuring our BlueEnergy culture is alive in each of our hotels. Blue Energy is the unspokenenergy and passion behind each of our dedicated team members who are focused onmaking a difference. It links our vision 'To fill the earth with the light andwarmth of hospitality' - to our values of 'Hospitality', 'Integrity','Leadership', 'Teamwork', 'Ownership' and 'Now'. As a Hilton team member youcan expect to receive;

  • Acompetitive industry salary and generous annual leave benefits

  • Teammember only discount - global Hilton room rates

  • Membershipwith 'Hilton Rewards' Australasian benefits program

  • Discountsof up to 50% on products and services in participating Hilton outlets

  • Accessto Hilton University training, offering more than 2500 learning programs

  • Careerdevelopment planning and opportunities

Job Categories
Rooms - Front Office/Guest Services
Hilton Adelaide
Entry Level Position