Chief Concierge

Fairmont Chengdu

Location: CN - Chengdu

09/11/16 03:30
Employer
Job Details
Chief Concierge
Colleagues and Leaders at Fairmont Hotels & Resorts are turning moments into memories for our guests by being ambassadors for our brand, our hotel and our community. Showcase your passion for guest service as Chief Concierge – and lead a knowledgeable team whose insight into their destination’s best offerings will create a personalized and memorable guest experience.

Hotel Overview: Fairmont Chengdu, situated within the Palm Springs International Centre, is located in the heart of Tianfu New Area and Chengdu Hi-tech Zone and is adjacent to the Century City New International Convention & Exhibition Center, Global Center and the Tianfu Software Park. Palm Springs International Centre includes the hotel, an grade A level commercial office tower and two luxury residential towers, anchored by a 42,100 square meter retail mall.The hotel features 336 guest rooms, Willow Stream Spa, Gold Executive Floor, over 1,350 square meters of meeting facilities, and a collection of F&B concepts including an all-day-dining restaurant Spectrum, CUBE a three-floor concept - lounge, cocktail bar and Japanese restaurant, a signature Sichuan Chinese restaurant Chang Yi, and our feature restaurant and bar occupying the top two levels of the hotel, Manhattan.The hotel is expected to open in 4th quarter of 2016.
Chengdu is one of China’s most famous cities and is a top destination for people from China and around the world to visit. It has a deep culture and history, hundreds of amazing tourist attractions and of course the famous Chengdu and Sichuan cuisine. Chengdu has been listed as one of the fastest growing and top 4 cities to live in in China.

Summary of Responsibilities:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Ensure the Concierge team offers the best service, knowledge and assistance to guests

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Assist guests with mail, messages, and all inquiries

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Assist with any plans or arrangements the guest intends to make during their stay

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous experiences as a Concierge required

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Must possess a professional presentation

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Must possess outstanding guest services skills, sophisticated verbal & written communication skills

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Computer literate in Microsoft Windows applications preferred

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:

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Frequent standing and walking throughout shift

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Occasional kneeling, pushing, pulling, lifting

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Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Must be legally eligible to work in China. The hotel will assist with the working visa for suitable foreigner applicants.