Join the most recognizable hotel brand
in virtually every region of the world.

Chief Concierge

Location:
CN - Chengdu Shi
Date Posted:
19/11/16 22:30
Company Name:
Waldorf Astoria™ Hotels & Resorts
A Chief Concierge with Waldorf Astoria Hotels and Resorts maintains an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage.

What will it be like to work for this Hilton Brand?

In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.

If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because itメs with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.

What will I be doing?

As Chief Concierge, you will maintain an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. The Chief Concierge interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

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Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
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Ensure that all our individual customers and Groups receive fast, efficient and friendly service
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Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
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Ensure messages and faxes are regularly delivered throughout the day
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Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
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Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
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maintain public areas and all equipment in immaculate condition
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Communicate with Security regarding any unattended luggage
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Greet all guests in public areas and rooms in a warm manner


Hilton World Wide Inc. is acting as an Employment Agency in relation to this vacancy.


What are we looking for?

Chief Concierge serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous customer service experience in a supervisory role

  • The ability to listen and respond to demanding Guest needs

  • Excellent leadership, interpersonal, personal presentation and communication skills

  • Accountable and resilient

  • Commitment to delivering a high levels of customer service

  • Ability to work under pressure

  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • A passion for delivering exceptional levels of Guest service



What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Learn more now about Waldorf Astoria Hotels & Resorts --- offering the opportunity to visit extraordinary places with one singular experience.
  • Numerous landmark hotels around the world
  • More hotels in construction
  • Offering world-class spas
  • Gorgeous golfing destinations
Job Categories
Rooms - Front Office/Guest Services
Property
Waldorf Astoria Chengdu
Entry Level Position
No