Cathay Room Supervisor

Fairmont Peace Hotel

Location: CN - Shanghai

19/11/16 03:30
Employer
Job Details
Outlet Supervisor

At Fairmont Hotels & Resorts, exceptional service and flavours are the hallmarks of every dining experience. As Outlet Supervisor, your passion for guest service and the pride you take in our menu offerings will ensure your Outlet is a preferred dining destination and workplace!

Hotel Overview:

Proud, legendary and lavish, Fairmont Peace Hotel, overlooking Shanghai’s Huangpu River, boasts a history that overshadows

that of any other hotel in the Far East. Features 270 elegantly appointed guestrooms and suites with a selection of six

restaurants and lounges, the historic Peace Hall and Fairmont’s award-winning Willow Stream Spa.

Summary of Responsibilities:

Reporting to the Manager Position Title, responsibilities and essential job functions include but are not limited to the following:

* Consistently offer professional, friendly and engaging service

* Supervise the F&B Outlet team in all aspects of the department and ensure service standards are followed

* Maximize revenues by upselling and following budget guidelines

* Handle guest concerns, reacting quickly and professionally

* Balance operational and Colleague needs

* Have full knowledge of all menus and promotions

* Ensure Colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the Food & Beverage Outlet

* Follow outlet policies, procedures and service standards

* Follow all safety and sanitation policies when handling food and beverage

* Other duties as assigned

Qualifications:

* Previous Food and Beverage leadership experience preferred

* Previous Point of Sale system experience required

* Computer literate in Microsoft Window applications required

* University/College degree in a related discipline preferred

* Excellent communication and organizational skills

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

* Constant standing and walking throughout shift

* Frequent lifting and carrying up to 25 lbs

* Frequent kneeling, pushing, pulling, lifting

* Occasional ascending or descending ladders, stairs and ramps

Visa Requirements: Chinese Only