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Property Name
Atlanta Hotel at CNN Center
Job Title
Catering Service Manager
Management Position
Bonus Pay
Position Categories

Job Description

Atlanta Hotel at CNN Center

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Luckie Marietta District , this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Georgia Dome.

Omni CNN’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.

Job Description

To discuss details of event with planner and to communicate this information through respective hotel departments via Group Resume, Staff Weekly Planner and Banquet Event Orders.

  • Delphi, FDC, Meeting Matrix, MS Office and Outlook Usage
  • Working knowledge of Opera and other hotel PMS Systems
  • Audit both Delphi.fdc and contract to ensure proper space has been assigned
  • Loads setup/teardown times for production company
  • Verifies average checks are loaded properly
  • Forecasts room rental and food covers
  • Attends weekly forecast, Operations & Banquet Event Order meetings
  • Participates in turnover call with salesperson
  • Verifies/establishes billing when necessary
  • Provides hotel site inspections when necessary
  • Entertains clients to establish closer working relations when appropriate
  • Recommends special outside services when required
  • Selling and Upselling of Catering Menu items and additional Hotel Resource Revenues
  • Prepares group resume, Banquet Event Orders and diagrams
  • Oversees the booking, billing and blocking of Staff Guest Rooms (9 or fewer)
  • Receives signed Banquet Event Orders for all functions
  • Be onsite and available during Event(s) to ensure client expectations are met and exceeded
  • Maintains client satisfaction, resulting in repeat bookings
  • Discuss with client the Medallia survey they will receive after group departs
  • Reviews bills before they are sent to client


Job Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law - Notice of Applicant Rights Under the Law

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to

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