Stanford Hotels Corporation is a mid-size, owner-operated company that specializes in the development and management of high quality, full service hotels using a variety of franchise brands. The corporate office is located in San Francisco; however, Stanford Hotels has 13 properties throughout the U.S. comprising three top global brands including Marriott, Starwood and Hilton.
Our goal is to be the "Best of the Brand." Since 1985, Stanford Hotels Corporation believes that high-quality properties, exceptional customer satisfaction, and engaged employees set Stanford Hotels apart from the rest.
Meet or exceed pre-determined booking goals for covers and revenue; meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate as needed on individual functions within established guidelines yet maintaining the overall revenue goals.
Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming function details to the client.
Compiles lists of prospective clients for use as sales leads based on information from newspapers, business directories and other sources.
Solicit new and repeat banquet and meeting business. Maintain client base of key accounts and conventions. Determine the guest’s needs, space availability, meeting details and food and beverage requirements.
Make outside sales calls and telemarket to obtain business. Also utilize site inspections and on-site luncheons to book business.
Monitor pricing, service levels, facilities and function activities at competitive facilities to ensure the Hotel remains in a competitive position.
Evaluate a potential piece of business for profitability and overall benefit to the Hotel.
Have acquired food and beverage knowledge with the ability to upsell clients, while promoting a level of service parallel to the luxury stature of the facility.
Complete coordination of the Catering Sales group functions; accurate and timely preparation of detailed Banquet Event Orders and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services. Review function contracts prior to distribution to client and hotel staff.
Generate “thank you” notes to clients after functions with prompt follow up of negative client feedback as necessary.
Follow up on bookings and solicit repeat business.
Represent hotel in community affairs and industry related events.
Provide guest sleeping room accommodation information as needed for groups with less than 10 sleeping rooms per night.
Check function prior to guest arrival and make personal contact with client at the time of function with proper introduction of service staff who will handle the event.
Monitor physical condition of hotel and maintain quality standards of all equipment, uniforms and décor.
Prepare weekly activity report to include all financial booking performance and personal call reports for active solicitation performed.
Promote open channels of communication between all hotel departments and the Catering Office.
Understand and adhere to budgeted wage and hour limitations for associates.
Attends department meetings and as needed, attends interdepartmental meetings.
Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Route associate commendations received from guests to the person responsible for assembling the daily packet.
Notify management of any pertinent information related to shift activities.
Determine the requirements for and the follow up on special groups, VIPs, etc.
Follow supervisor’s instructions and completes other duties as directed or assigned
The Hilton Washington Dulles is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to firstname.lastname@example.org or call 703-834-1981 to let us know the nature of your request.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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