Req # 6446BR
Job Title Catering Sales Manager
Position Type Full Time - Regular
Location Name The Elizabeth
City Fort Collins
As one of the nation’s leading hotel investment, development and management companies, Sage Hospitality is proud to announce the opening of the Elizabeth Hotel in Fort Collins Fall of 2017! With this opening, we are set to hire a Catering Sales Manager who will be an integral part of our dynamic Sales team. The ideal candidate for this role will have had full service Marriott experience, catering and event management background, and a enthusiastic approach to guest service. The 164 room hotel will feature locally curated art from students, professors and musicians. Music will carry through the building with accents in the interior design, programming, amenities and experiences to reflect the scene in the city. From the vibrant lobby bar to the upscale roof top lounge, local beverages will be served with spirited entertainment. The hotel will offer 3,500 square feet of meeting and event space including patio space with views of Walnut Street. The hotel is part of a mixed-use development in the center of Old Town, Fort Collins, defined as Firehouse Alley, featuring Sage Restaurant Group’s newest concept the Emporium Kitchen and Market.
Founded in 1984, Sage Hospitality set out to be the best hotel owner and operator in the business. We’re talking figuratively, progressively and aggressively breaking the mold of the hospitality industry. As one of the U.S’s top hospitality management, investment and development companies, Sage is on a fast trajectory of growth and performance. Building upon what we do best—establishing some of the best hotels and restaurants in the world. We are headquartered in Denver, Colorado, surrounded by high-performing investments from coast to coast. With the advantage of hands-on experience, we’re also changing the way luxury in the hotel world looks. Developing modern, independent hotels with unique style, artistry and branding—creating places that people go to, not through. This role will report to the Director of Sales and Marketing.
Bold. Bright. Caring. Energetic. Driven. To deliver the type of outstanding experience we aim to provide our guests, we need remarkable individuals who are passionate and committed to making a difference. If this sounds like you, then explore the career positions at Sage Hospitality that await you.
TITLES: Catering Sales Manager
REPORTS TO: Director of Sales
The Catering Sales Manager is responsible for the development, planning and performance of all sales duties of their assigned market. Successfully negotiates and closes sales that maximize space use and achieves sales goals. Listen to guests needs, analyzes information and create custom proposals that exceed customer expectations. Establishes positive work relationships with management across departments and throughout the hotel to ensure seamless transitions occur and positive memorable experiences are created.
Solicit, negotiate and book new and repeat business through efforts (outside sales calls, telemarketing, mailings, networking, etc.) while maximizing banquet space to meet/exceed revenue goals.
Execute a territorial marketing strategy to capture the maximum amount of revenue and meet and ideally exceed sales goals.
Plan, upsell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc.
Complete the contracts, prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and problems to ensure a quality product delivery and customer satisfaction.
Prepare status and period end reports.
Maintain up-to-date knowledge of corporate and hotel procedures, products and competition, including their strengths and weaknesses, to continually improve sales strategies and achieve goals.
Professional and positive communication to both guests and fellow associates.
Participate in communication and professional organizations to maintain high visibility and promote sales.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as required.
Local travel required. Own vehicle required for sales calls.
Must be available when personal accounts are in house.
This position description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the associated with the position. May perform other duties as assigned.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Requires thorough knowledge of the practices and procedures of the catering, food and beverage, menu development and pricing. Requires knowledge of the hotel's policies and procedures and the ability to determine course of action based on these guidelines. Requires ability to investigate and analyze current activities and/or information involving readily available data and indicating logical conclusions and recommendations. Must possess communication skills in terms of the ability to negotiate, convince, sell and influence professionals and/or hotel guests. Ability to drive to outside sales calls. Excellent hearing required for verbal interaction with guests and associates. Excellent vision required for viewing set-ups. Excellent speech communication skills required for verbal interaction with guests and associates.
Excellent comprehension and literacy required to develop marketing plan, create menus and programs, etc.
Lifting, pushing, pulling, carrying - tables, chairs, boxes (50 lb. maximum) occasionally. Bending/kneeling - taping down cords, skirting tables, picking up floor after function, occasionally. Mobility - ability to service clients on a moments notice, variable distances