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Catering Sales Manager
Property Name
Sheraton Chapel Hill
Job Title
Catering Sales Manager
Location
North Carolina-Raleigh/Durham-RTP
Company Name
City
Chapel Hill
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Yes
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Catering/Events

Catering Sales Manager


Corporate Overview

At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.

Richfield Hospitality sets high performance expectations, and we reward dedicated associates who are driven to produce impactful and innovative results for our guests and the company. Our flexible and nimble organization is maintained at a manageable size, enabling our associates to avoid bureaucratic red-tape. This competitive advantage drives our entrepreneurial management style that empowers our associates to make decisions, be creative, work resourcefully, and produce immediate results that exceed expectations.

Job Description

Richfield Hospitality, Inc. is a leading hotel management company with a premier track record of maximizing profitability and improving asset values for hotel owners. From hotel operations and property management to electronic distribution and interactive marketing, Richfield achieves superior operating results through its strong commitment to guests, associates and owners.

The Sheraton Chapel Hill, our premier, full service hotel is off of Franklin Street with easy access to the UNC Campus - an ideal base for exploring the Triangle area.  The Sheraton boasts of being the hotel in Chapel Hill with the largest amount of meeting space with over 16,000 sq feet of versatile meeting space.  The Sheraton is dedicated to making our guests feel at home and we work to create a culture focused on guest comfort.  Our Guest Experience Index scores rank among the top in the nation among the Sheraton brand.  At the heart of guest comfort, are dedicated associates with a passion for hospitality.

We seek leaders that have a passion for hospitality and are Accountable, Authentic, Compassionate, Driven, Original, Talentcentric, and Fun.  These are our Hallmarks and they reflect the values that are important to us.  Our Hallmarks drive our culture and play an integral role to the success and the continued growth of our company.

The Catering Sales Manager is responsible for the sales efforts of the catering sales within the Sales department. This position is the revenue driver through the delivery and execution of the strategic plan, and developing and strengthening alliances and relationships within the marketplace.

Essential Duties and Responsibilities 

·         Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.  Participate in catering sales presentations, property tours and customer meetings. Solicit affiliate business.

·         Prepare, implement and compile data for strategic sales plan, monthly reports, annual goals, forecasts and other reports as directed and/or required.

·         Maintain strong client relations and ensure that catering and convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees.        

·ParParticipate in daily business review meeting, sales meetings and management meetings.

·         Review sales contract as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter.

·         Monitor and enforce program deadline dates and work with client to release meeting space not needed to maximize hotel revenues.   

·         Reach individual booking revenue goal by selling and detailing events including: space requirements, times, equipment, menus, themes, decorations, etc. complete the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve any issues, complaints and problems to ensure quality product delivery and customer satisfaction.

·         Responsible for the efficient and professional coordination of all meetings and social events. Plan and create catering programs and manage the banquet/convention services operations to assist sales and achieve customer satisfaction, quality service and compliance with corporate/franchisor policies and procedures while meeting/exceeding financial goals.

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Job Requirements

Required Skills and Requisites

Applied business knowledge including bachelor's degree in Business Administration, or related major plus three or more years of experience in hotel or restaurant catering services.

Excellent communication skills. Ability to convey information and ideas through a variety of media; engaging the audience and helping them understand and retain the message. Skilled at establishing effective relationships with customers and internal partners; promoting openness, trust and confidence in one's intentions. Requires effective reading, writing and oral comprehension.

Service orientation. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.


 

At Richfield, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health benefits, extensive training and development programs, promotion from within the organization, and a positive team-based culture where people make the difference.