Butler, Fairmont Gold

Fairmont The Palm, Dubai

Location: AE - Dubai

10/11/16 17:30
Employer
Job Details
Butler, Fairmont Gold
Warm, engaging service that anticipates our guests’ needs is a hallmark of our Fairmont Hotels & Resorts experience. We invite you to showcase your passion for guest service as a Butler, where your exemplary standard of care and personal attention will make our guests feel not only comfortable, but also valued.

Hotel Overview:

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 381 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of seven food and beverage outlets on property offer international dining options including Mediterranean cuisine and a Brazilian churrasco experience. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Juniors’ Club.

Summary of Responsibilities:
Reporting to the Manager, Fairmont Gold, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Identify and anticipate guests’ needs and ensure personalized service is provided

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Provide Food and Beverage services as required

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Assist with any plans or arrangements the guest intends to make during their stay

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Ensure that all requests from guests are made possible and are followed up on

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Fully understand and have knowledge of all in suite services, technology, amenities, functions and systems

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous customer related experience an asset

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Must possess a professional presentation

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Must possess outstanding guest services skills and sophisticated verbal and communication skills

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Computer literate in Microsoft Window applications an asset

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

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Frequent standing and walking throughout shift

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Occasional kneeling, pushing, pulling, lifting up to 20lbs.

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Occasional ascending or descending ladders, stairs and ramps

Visa Requirements:

Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.