Busser
Property Name:
Cheeca Lodge & Spa NW
Job Title: 
Busser
Location: 
Florida-Keys
Company Name: 
Cheeca Lodge & Spa
City: 
Islamorada
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No
Accommodation: 
No
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Northwood Hospitality is a wholly owned subsidiary of Northwood Investors, a privately-held real estate investment advisor founded in 2006. We currently own and operate seven properties -- The Naples Grande Beach Resort in Naples, Cheeca Lodge & Spa in Islamorada, FL, Tranquility Bay Resort in Marathon, FL and The London West Hollywood - and we plan to grow. We seek team members who share our values:

  • We enjoy the thrill of competition against other hospitality companies; we believe competition pushes us to do our best and allows us to measure our progress
  • We enjoy helping people by creating memorable experiences that both leisure and business guests will go out of their way to come back for
  • We believe in efficiency and sustainability in our operations, so we can grow a stable, secure business with minimal environmental impact
  • We do everything with a sense of humor and an enjoyment of life
If this sounds like you, we look forward to the opportunity to meet you.

I. Job Summary
The Restaurant Busser graciously and efficiently restock and replenish food-service supplies, assist wait staff, clear and reset tables.
II. Job Responsibilities
Guest Service

*
Greet and make all guests feel welcomed to the restaurant.
*
Clear all used tableware, napkins and refuse from tables to tubs in bus station.
*
Wipe table, chairs and clear debris and crumbs from floor areas surrounding table.
*
Reset tables in accordance with established standards to seat new guests as quickly as possible.
*
Remove full tubs from bus stations to dishwashing area for cleaning, and maintain a clean, well-stocked and orderly bus station at all times in order to improve efficiency and productivity.
*
Retrieve cleaned dishes, glassware and utensils from the dishroom and distribute to each service station in order to keep a ready supply available for restaurant use.
*
Polish glassware/silverware.
*
Examine each table for missing items.
*
Remove any items that do not meet cleanliness standards.
*
Maintain a clean, presentable and attractive restaurant.
*
Clean floors when asked.
*
Retrieve clean linens at beginning of shift and during shift when necessary, folding as specified by established standards and stocking correct par levels in the service stations.
*
Keep area clean according to Board of Health standards.
*
Attend team briefings when relevant.
*
Present a clean and professional appearance at all times.
*
Maintain a friendly, cheerful and courteous demeanor at all times.
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Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
*
Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
*
Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
Training

*
Complete training on safe lifting procedures.
*
Complete training on bloodborne pathogens.
*
Complete training on food safety/contamination/cross contamination prevention.
*
Complete training on prevention of slips/trips/falls in the food prep and service area.
Perform other duties as assigned.
Education

* High school diploma or GED
Skills and Experience (Essential)

* At least 18 years of age
* Must be able to speak, read and write English and have basic food/beverage knowledge
Skills and Experience (Preferred)

* Communication in other languages is helpful
* Must be able to work well under pressure while retaining tact and composure when dealing with upset guests
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.

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