Hotel ICON, an exclusive member of Marriott's Autograph Collection located in the heart of downtown Houston, is searching for a guest service-oriented, results-driven professional to join the team as BT/Corporate Group Sales Manager.
The Sales Manager will be responsible for proactively soliciting and handling all revenue-related opportunities in sales. Understand the competitive landscape and do what it takes to secure business that meets or exceeds revenue expectations and profit goals. Solicit, negotiate and generate new and repeat clients using multiple channels, such as social media, outside calls, and telemarketing. Capture the client's vision and effectively convey the specifications to appropriate departments, rapidly responding to inquiries, concerns, and issues, ensuring an exceptional client experience and seeding future sales. Connect with people in a meaningful way, continually innovating to expand the reach with key corporate, business, and travel industry accounts, tapping into community organizations and the media to elevate the hotel's market share awareness and driving further business.
ESSENTIAL FUNCTIONS/TYPICAL EXAMPLES OF WORK PERFORMED (This list is not comprehensive, but indicates duties and responsibilities which may be redefined pursuant to operational needs):
1.Solicits new business opportunities in order to grow market share in the IBT market. Researches through new and existing sales tool to improve transient volume. Coordinates presentations to organizations for promoting the property. Ensures in house guests are recognized and rewarded for their loyalty.
2.Create leisure demand through packaging and promoting local venues and attractions.
3.Promotes all market segments through individual sales calls. Direct Sales effort is concentrate within all transient categories.
4.Responsible for communicating and following through with hotel management to ensure that
the sales commitment is being fulfilled. Distributes communications ( VIP forms, Site Inspection forms, month end reporting, etc.) detailing the needs of the customer and the sales commitment.
5.Maintains effective relationship with Sales and Operations staff, as well as, all department
heads. Communicates constantly with departments, staff, individual travelers, etc
6.Responsible for maximizing revenues associated with new and existing accounts.
and attends daily RevMax meetings.
7.Maintains proper communication between groups, hotel staff and outside vendors. Promotes repeat business through customer service and relation building with clients. Identifies and communicates the needs of the group to the appropriate hotel departments.
8.Maintains up to date files, traces, account information, etc.
9.Anticipates problems and has solutions; offers suggestions for room accommodations, outlet information and concierge services, etc.
10.Perform all other duties as assigned.
This position will work directly in conjunction with the Director of Sales to develop and achieve hotel revenue goals. The Sales Manager will meet or exceed sales standards, taking corrective action as needed to ensure standards are maintained. Work hours/days vary as dictated by business needs, and may include weekends, nights and holidays.