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Business Development Manager
Property Name:
Residence Inn Winston-Salem (IL1619)
Job Title: 
Business Development Manager
North Carolina-Winston Salem
Company Name: 
Work Permit?: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position?: 
Bonus Pay: 
We are a rapidly growing entrepreneurial hotel management company dedicated to creating value for our team members, our guests, our owners, and our communities.
If you are committed to delighting guests, playing well with others, and thriving under pressure, we offer exciting opportunities for you to perform a key role in our hotels' growth.
Why Portfolio?
Yes, Portfolio specializes in managing unique, boutique-style destination resorts and significant urban hotels in domestic and international markets.
Yes, Portfolio provides entrepreneurial, creative, and financially aware management for hotels that share a defined style and position in their respective marketplace.
Yet perhaps the best indication of how we work is our twelfth Compass Point standard by which we operate:
"We find ways to live, laugh, and learn as we do our best to provide stellar service to our guests. We realize we need to enjoy the time we spend together, because life is too short not to have a good time along the way."
Come join us!

SUMMARY:  The Business Development Manager is primarily responsible for teleprospecting new business, setting appointments and conducting site tours to achieve the hotel's revenue goals. S/He will uncover group business and telemarket for new Corporate and SMERF opportunities primarily via telephone. S/He will assist with clients, guests and co-workers to ensure client expectations are met.

The Business Development Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture and Portfolio Hotels & Resorts' Core Values.


  • 80% of time will be allocated to phone calls establishing a client base of individuals, organizations, associations, social and/or corporate businesses

  • Teleprospect direct inside selling to ensure room night sales and revenue goals are met or exceeded

  • Utlize internet resources and company databases to uncover group business

  • Set, secure and conduct site inspections with potential clients

  • Set off-site presentations for the General Manager with potential clients

  • Respond to client requests in a timely manner

  • Make arrangements for Sales VIP clients

  • Prepare and distribute all Regret and Thank You letters, Amenity Requests and Group Resumes

  • Confirm all details and or/changes of sales contracts

  • Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings

  • Generate and maintain standard reports and provide adhoc reports as requested

  • Maintain client files and database in accordance with established departmental policies and procedures

  • Keep informed on current industry trends regarding food and beverage, meeting coordination, client service and client business needs

  • Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff

  • Achieve and track personal sales activity goals

  • Assist in developing and implementing sales plans

  • Follow Sales Office Standards

  • Serve as sales support for the General Manager by qualifying all requests and inquiries

  • Ability to maximize impact, maintain interest, and establish a rapport with your audience when conveying information

  • Promote teamwork and quality service through daily communication and coordination with other departments

  • Comply with all departmental policies, service procedures and standards

  • Maintain postive guest relations at all times

  • Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations

    Associate is held accountable for all duties of this job and other duties as assigned.


  • High school diploma or equivalent

  • Bachelor's degree in Hospitality or related field

  • 1 - 2 years of experience in sales or related field

  • Experience making cold calls

  • Basic math skills

  • Fluency in other languages beneficial


  • Must be able to read, write, and speak English

  • Must have exceptional communication skills

  • Must be able to perform duties in an office setting for extended periods of time

  • Must be able to utilize and speak clearly on a telephone

  • Must have the ability to analyze data and market trends

  • Must be able to accurately follow instructions, both verbally and written

  • Must have proficient computer skills including Microsoft Office

  • Mathematical skills, includin budgeting, prgofit/loss concepts, percentages, and variances are utilized frequently

  • Must be detailed orientated and work well under pressure

  • Must be able to work in a fast paced environment

  • Must be a self starter and have the ability to work autonomously

  • Must be professional in appearance and demeanor

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with employees

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Possess strong motivational, organizational and verbal communication skills

  • Ability to travel to attend workshops, tradeshows, conventions, etc.

  • Must have a valid Driver's License

  • Must be a United States citizen or possess a valid work permit 


Benefits : Medical, Dental, Vision, 401k and more
(ref. 15962)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
© Portfolio Hotels & Resorts, LLC.
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