Applicants who do not already have legal permission to work in the United States will not be considered.
We are a rapidly growing entrepreneurial hotel management company dedicated to creating value for our team members, our guests, our owners, and our communities.
If you are committed to delighting guests, playing well with others, and thriving under pressure, we offer exciting opportunities for you to perform a key role in our hotels' growth.
Yes, Portfolio specializes in managing unique, boutique-style destination resorts
and significant urban hotels in domestic and international markets.
Yes, Portfolio provides entrepreneurial, creative, and financially aware management
for hotels that share a defined style and position in their respective marketplace.
Yet perhaps the best indication of how we work is our twelfth Compass Point standard
by which we operate:
"We find ways to live, laugh, and learn as we do our best to provide stellar service to our guests. We realize we need to enjoy the time we spend together, because life is too short not to have a good time along the way."
Come join us!
SUMMARY:The Business Development Manager is primarily responsible for teleprospecting new business, setting appointments and conducting site tours to achieve the hotel's revenue goals. S/He will uncover group business and telemarket for new Corporate and SMERF opportunities primarily via telephone. S/He will assist with clients, guests and co-workers to ensure client expectations are met.
The Business Development Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture and Portfolio Hotels & Resorts' Core Values.
ESSENTIAL JOB FUNCTIONS:
80% of time will be allocated to phone calls establishing a client base of individuals, organizations, associations, social and/or corporate businesses
Teleprospect direct inside selling to ensure room night sales and revenue goals are met or exceeded
Utlize internet resources and company databases to uncover group business
Set, secure and conduct site inspections with potential clients
Set off-site presentations for the General Manager with potential clients
Respond to client requests in a timely manner
Make arrangements for Sales VIP clients
Prepare and distribute all Regret and Thank You letters, Amenity Requests and Group Resumes
Confirm all details and or/changes of sales contracts
Follow up with clients regularly during and after departure to ensure satisfaction and secure future bookings
Generate and maintain standard reports and provide adhoc reports as requested
Maintain client files and database in accordance with established departmental policies and procedures
Keep informed on current industry trends regarding food and beverage, meeting coordination, client service and client business needs
Cultivate collaborative, mutually supportive relationships with and among customers, community, sales office, and hotel staff
Achieve and track personal sales activity goals
Assist in developing and implementing sales plans
Follow Sales Office Standards
Serve as sales support for the General Manager by qualifying all requests and inquiries
Ability to maximize impact, maintain interest, and establish a rapport with your audience when conveying information
Promote teamwork and quality service through daily communication and coordination with other departments
Comply with all departmental policies, service procedures and standards
Maintain postive guest relations at all times
Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations
Associate is held accountable for all duties of this job and other duties as assigned.
EXPERIENCE & EDUCATION:
High school diploma or equivalent
Bachelor's degree in Hospitality or related field
1 - 2 years of experience in sales or related field
Experience making cold calls
Basic math skills
Fluency in other languages beneficial
Must be able to read, write, and speak English
Must have exceptional communication skills
Must be able to perform duties in an office setting for extended periods of time
Must be able to utilize and speak clearly on a telephone
Must have the ability to analyze data and market trends
Must be able to accurately follow instructions, both verbally and written
Must have proficient computer skills including Microsoft Office
Mathematical skills, includin budgeting, prgofit/loss concepts, percentages, and variances are utilized frequently
Must be detailed orientated and work well under pressure
Must be able to work in a fast paced environment
Must be a self starter and have the ability to work autonomously
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Possess strong motivational, organizational and verbal communication skills
Ability to travel to attend workshops, tradeshows, conventions, etc.
Must have a valid Driver's License
Must be a United States citizen or possess a valid work permit
Benefits : Medical, Dental, Vision, 401k and more
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.