Boxwood Server/Lounge Server
Property Name:
The London West Hollywood
Job Title: 
Boxwood Server/Lounge Server
Location: 
California-Los Angeles/Long Beach
Company Name: 
The London West Hollywood
City: 
West Hollywood
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No
Accommodation: 
No
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Northwood Hospitality is a wholly owned subsidiary of Northwood Investors, a privately-held real estate investment advisor founded in 2006. We currently own and operate seven properties -- The Naples Grande Beach Resort in Naples, Cheeca Lodge & Spa in Islamorada, FL, Tranquility Bay Resort in Marathon, FL and The London West Hollywood - and we plan to grow. We seek team members who share our values:

  • We enjoy the thrill of competition against other hospitality companies; we believe competition pushes us to do our best and allows us to measure our progress
  • We enjoy helping people by creating memorable experiences that both leisure and business guests will go out of their way to come back for
  • We believe in efficiency and sustainability in our operations, so we can grow a stable, secure business with minimal environmental impact
  • We do everything with a sense of humor and an enjoyment of life
If this sounds like you, we look forward to the opportunity to meet you.

Guest Service
* Greet and make all guests feel welcomed to the restaurant.
* Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests.
* Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
* Complete all restocking and cleaning duties by performing opening and closing as instructed.
* Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.
* Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy health and safety requirements.
* Attend team briefings.
* Present a clean and professional appearance at all times.
* Maintain a friendly, cheerful and courteous demeanor at all times.
* Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
* Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
* Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
* Be continually aware of, and maintain, the highest standards of safety and hygiene.
Financial Transactions
* Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed.
* Post food and drink charges and compute final guest check.
* Handle cash, credit card, currency conversions and other financial transactions.
* Receive proper payment from guest and ensure accuracy of guest check and method of payment.
* Ensure the security of guest payment information.
Perform other duties as assigned.
The restaurant server is second only to the quality of the food in creating positive memorable culinary experiences. Guest service is the first and primary responsibility. Everything the server does is done to delight guests.
Education
* High school diploma or GED
Skills and Experience (Essential)
* At least 18 years of age
* One year in the hospitality or restaurant industry
* Basic computer skills
* Must be able to speak, read and write English and have basic food/beverage knowledge
* Must be able to work well under pressure while retaining tact and composure when resolving guest complaints
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.

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