Beverage Server
Job Title: 
Beverage Server
Property Name:
The Inn at Pocono Manor
Location: 
Pennsylvania-Pittsburgh
Company Name: 
Management  Position? 
No
Entry Level Position? 
No
Work Permit Needed? 
Applicants who do not already have legal permission to work in the United States will not be considered.
 
Corporate Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Description

The Beverage/Cocktail Server is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and up selling.

Responsibilities
  • Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
  • Complete opening/closing checklist according to standards.
  • Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
  • Have knowledge of which garnishes go in each drink.
  • Process credit card and room charges.
  • Clear and clean tables when guests leave, return glasses to be washed.
  • Keep lounge area clean and free from debris at all times.
  • Follow all cash handling policies, and prepare closing report for night audit.
  • Perform all side work duties according to the schedule.
  • Full knowledge of state liquor laws.
  • Be familiar with the computer system.
  • Help the bartender prepare drinks when needed.
  • Assist bartender with hors d’oeuvres tables for cocktail hour in set up and breakdown.
  • Ensure overall guest satisfaction.
Job Requirements
Qualifications
  • High school diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be of legal age to serve alcoholic beverages, according to local state laws.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift
  • Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.
  • Maintain a friendly and warm demeanor at all times.