Position Overview: Shifts are primarily evening 3pm-11pm and must be available on the weekends. The bell person is primarily responsible for welcoming all guests to the hotel as well as bidding them farewell. The bell person is escorting guests to and from their accommodations, orienting them with the features of the property and their accommodations, assisting the guest in any way to make them feel more comfortable. Must have a valid NC license and clean driving record.
Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise.
Recognize and welcome back all returning and VIP guests. Escort all guests checking in to their accommodations following hotel procedure. Inform them about all hotel and guest room features, hotel facilities and emergency procedures. Assist guests with their luggage and acknowledge them by name.
Make deliveries to guest rooms as instructed.
Store and retrieve luggage and other objects for guests. Be aware of daily hotel activities, group and VIP arrivals. Communicate special guest requests to the Front Office Manager/Manager on Duty.
Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times. Communicate needs to the Front Office Manager/Manager on Duty.
Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible.
Physical Ability: Ability to spend long hours moving around, walking, sitting, standing and crouching while performing other duties including but not limited entering and exiting vehicles. Must be able to multitask, talk and listen simultaneously while guests are present in the lobby. Ability to work well under pressure and perform during emergency situations. Ability to regularly lift luggage and objects up to 50lbs
Language Skills: Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences and messages.
The perfect fit for our beautiful Riverfront hotel will have an outgoing and friendly attitude and really know what excellent customer service means for our guests. Must be a team player, have open availability for the summer months and be flexible! Join our team and experience what's possible!