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Bellperson - Flexible Shifts
Property Name
AC Hotel New Orleans Bourbon/French Quarter
Job Title
Bellperson - Flexible Shifts
Louisiana-New Orleans
Company Name
AC Hotel New Orleans Bourbon/French Quarter by Marriott
New Orleans
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
Bonus Pay
Position Categories

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description

Are you a fast thinking individual that seeks challenges with enthusiasm and a strong sense of urgency and enjoys a competitive sales arena and the hospitality field?  Do you enjoy building relationships and continued people interaction where your flexibility and ability to "think outside of the box" is recognized and appreciated?  Are you persuasive by nature, but assertive and adept in securing new clients and insuring you are able to "close the deal"?


If the answer is YES, AC Hotel New Orleans, our newly renovated hotel has an opportunity for you!


Position Summary:

Provides warm and welcoming experience for all guests and visitors. Greets arriving and departing guests and assists with luggage. Guides guests to room and explains features of room. Delivers messages, packages, suitcases, etc. Picks up articles for laundry and valet service. Answers questions about the hotel, hotel amenities, and local area attractions. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction.

Duties & Responsibilities

Primary Responsibilities/Essential Functions:

  • Greets arriving/departing guests and assists with loading/unloading baggage. Assists guests/visitors entering and leaving property.
  • Escorts incoming hotel guests to rooms and explains features of room. Provides information/answers questions about available services and facilities, points of interest, and entertainment attractions. Delivers luggage for arriving guests and picks up luggage of departing guests. Assists with luggage storage.
  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
  • Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
  • Follows all safety policies and procedures. Reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their Manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
  • Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.


 Special Skills & Abilities/Mental and Physical Demands:

While performing the duties of the job the team member regularly stands for sustained periods of time or walks from one work area to another. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment and open car doors. The team member occasionally grasps objects such as luggage. The team member frequently reaches by extending hand(s) and arm(s) in any direction to load and unload luggage. The team member occasionally stoops, kneels and crouches. The team member regularly talks when communicating with guests. The team member regularly needs to hear voices while interacting with guests and sounds involved with driving safely. The team member frequently pushes and pulls luggage carts and equipment. Lifting is regularly required to move, load and unload luggage and equipment. Exerts up to 70 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects such as luggage. The team member is required to have close visual acuity to view telephone console and computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities. The team member is usually subject to environmental conditions found working both outdoors and indoors. Exposed to weather conditions such as wind, rain, cold and hot climate temperatures while working outside. The noise level is moderate. The team member is subject to hazards which include a variety of physical conditions, such as proximity to moving vehicles and electrical current found in office machinery. The team member is occasionally subject to atmospheric conditions such as perfumes, fumes, gases, odors, or dusts


About AC Hotel New Orleans

Contemporary style meets Southern charm at AC Hotel New Orleans Bourbon/French Quarter Area. With 6 event spaces, a total of 4,680 Sq Ft of total event space, 168 capacity of the largest event space, 3 maximum breakout rooms, and also our 220 newly renovated guest rooms is ideal for the modern-day traveler.


For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.


AC Hotel New Orleans is an equal opportunity and E-Verify Employer M/F/V/D


(ref. 25685)

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.