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75BDBDAA10306CEF
Bellperson/Driver | Irvine
Property Name
Doubletree by Hilton Irvine Spectrum
Job Title
Bellperson/Driver | Irvine
Location
California-Orange County/Anaheim
City
Irvine
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Front Desk

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description


Position Summary:
Provides warm and welcoming experience for all guests and visitors. Greets arriving 
and departing guests and assists with luggage. Guides guests to room and explains 
features of room. Shuttles guests to and from the hotel. Delivers messages, packages, 
suitcases, etc. Picks up articles for laundry and valet service. Answers questions about 
the hotel, hotel amenities, and local area attractions. Resolves guest concerns and 
provides professional service to gain high level of guest confidence and satisfaction.

Please note, Class B license is required.

Qualifications (relevant experience, education and training):

  1. One to three months related experience and/or training. Experience driving a 
    manual transmission and a variety of types of vehicles.
    Requires ability to serve needs of guest through use of the phone, computer and 
    face-to-face interactions as well as proper and careful use of guest vehicles. 
    Contacts sometimes contain confidential/sensitive information so requires ability 
    to use discretion. Must demonstrate positive attitude and professional 
    demeanor. Requires strong communication and interpersonal skills and 
    commitment to a high level of guest satisfaction.
    3. Requires ability to perform basic math skills such as addition, subtraction, 
    multiplication and division. 
    4. Requires ability to learn and use telephone and computer systems used at the 
    hotel. Working knowledge and skills of computer operation required. Requires 
    ability to learn and explain use of internet, telephone systems, voice messaging 
    and other room/hotel amenities of interest to guests.
    5. Ability to apply common sense understanding to carry out detailed but uninvolved 
    written or oral instructions. Ability to deal with problems involving a few concrete 
    variables in standardized situations
    6. Ability to read and interpret documents such as safety rules, operating and 
    maintenance instructions, and procedure manuals. Must be able to speak, read, 
    write and understand English to understand instructions, safety rules, and 
    communicate with guests. 
    7. Must possess a valid Drivers License for the appropriate class of vehicle with 
    good driving record. Requires passenger endorsement and medical clearance 
    along with a Class B License.
    8. Must complete all required training as scheduled. 
    9. Due to the cyclical nature of the hospitality industry, team members may be 
    required to work varying schedules to reflect the business needs of the hotel. 
    Work schedules will include working on holidays, weekends and alternate shifts. 
    10. Must maintain a clean appearance and professional demeanor.

For more information about this hotel and Pacific Hospitality Group (PHG), click on Hotel Portfolio tab and About PHG.

DoubleTree by Hilton Irvine Spectrum is an equal opportunity and E-Verify employer M/F/V/D.

 


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Job Requirements


We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.