Bellperson/Driver
Property Name:
Wyndham Hamilton Park
Job Title 
Bellperson/Driver
Location: 
New Jersey-Northern/Newark
Company Name: 
Wyndham Hotel Group
City: 
Florham Park
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.

JOB SUMMARY 

The Bellperson/Driver is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner.

 

General Requirements

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Wyndham Hotel Group Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Wyndham Hotel Group Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  •   Load
    and unload carts and vehicles and assist guests with tagging, storing and
    retrieving of luggage.
  •   Drive
    guests to and from airport and other assigned trips, while ensuring the safety
    of all passengers.

·         
Escort
guests to rooms upon request.

·         
Open
vehicle and hotel doors and greet arriving and departing guests.

·         
Deliver
messages to meeting rooms.

·         
Maintain
list of local transportation guides, churches, sport arenas, etc.

·         
Provide
information, maps, and directions as necessary.

·         
Deliver
flowers, packages and messages to guestrooms.

·         
Assist
with room changes.

QUALIFICATION STANDARDS


Education &
Experience
:

·         
High
School diploma or equivalent required and/or experience in a hotel or a related
field preferred.

·         
Must
have a valid driver's license for the applicable state.

·         
Must
not have any moving violations on driving record.

 


Physical
requirements
:


·         
Flexible
and long hours sometimes required.

·         
Heavy
work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of
force frequently and/or up to 20 pounds of force constantly to lift, carry,
push, pull or otherwise move objects.


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