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75F0DA6C556B01A3
Bellperson

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Property Name:
Fairfield Inn New York ManhattanFinancial District
Job Title: 
Bellperson
Location: 
New York-New York City
Company Name: 
City: 
New York
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management  Position: 
No
Bonus Pay: 
No

Welcome to Crescent Hotels & Resorts, a premier hotel management and ownership group. Crescent seeks energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.

Strong core values related to customer service and associate satisfaction account for the continued success of our company. We are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. We are pleased that you have chosen to learn more about our growing organization and are confident that Crescent will provide you with a very rewarding career.

Position Bellperson
Effective Date 612006

JOB OVERVIEW Perform duties of Bellperson including assisting guests with luggage, performing pick-ups and drop-offs at the airport, assisting guests upon check-in and check-out and assisting with and checking luggage as needed.

REPORTS TOGuest Services ManagerBell Captain

ESSENTIAL JOB FUNCTIONS

1.Show guests to room assisting them with their luggage.

2.Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.

3.Check luggage for hotel guests both for day and overnight.

4.Maintain the designated station in the lobby, standing alert to be easily summoned for fronts.

5.Open doors and greet guests in a friendly and courteous manner.

6.Maintain the cleanliness of the bellstand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.

7.Post the daily events board and entertainment board in the lobby.

8.Maintain an open communication line through all shifts by proper use of intershift log.

9.Deliver messages and valet to guest rooms.

10.Perform pick ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.

11.May perform the duties of a valet as required.

12.Assist front desk with key inventory twice weekly.

13.Comply with attendance rules and be available to work on a regular basis.

14.Perform any other job related duties as assigned.
REQUIRED SKILLS AND ABILITIES


Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities. Ability to drive vans, limousines and automobiles. Have an excellent driving record as verified by a Motor Vehicle Report. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift andor carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk andor sit and continuously perform essential job functions. Perform tasks requiring bending, stooping, kneeling andor walking.

PERFORMANCE STANDARDS

Customer Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills andor improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety Security
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.


NOTE
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise each associate remains, at all times, an at will associate.

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Hotel Management Companies: Crescent Hotels & Resorts A Premier Hotel Management Company