Bellperson

Fairmont Jakarta

Location: ID - Jakarta

15/11/16 17:30
Employer
Job Details
MR - Bellperson
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Hotel Overview:

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta will feature 380 spacious guestrooms and 108 Fairmont branded suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square meter ballroom.

Summary of Responsibilities:
Reporting to the Chef Concierge, responsibilities and essential job functions include but are not limited to the following:

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Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel

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Consistently offer professional, friendly and engaging service

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Ensure the timely and efficient transfer of luggage to and from the guest’s room

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To ensure the guest is familiar with their room upon arrival ie. temperature control

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Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards, including all safety policies

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Other duties as assigned

Qualifications:

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Previous customer related experience an asset

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Excellent communication skills and a professional presentation

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively with fellow colleagues as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position include but are not limited to the following:

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Constant standing and walking throughout shift

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Frequent lifting and carrying up to 30 lbs

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Constant kneeling, pushing, pulling, lifting

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Frequent ascending or descending ladders, stairs and ramps

Visa Requirements:

Indonesia Nationality required