Bellperson

Fairmont Quasar Istanbul

Location: TR - Istanbul

12/11/16 17:30
Employer
Job Details
Bellperson
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Hotel Overview:

Central to shopping, sightseeing, restaurants and bars, and the business district. The green park surrounding the Fairmont Quasar Istanbul, offers breathing space in a dense part of the city. The hotel is about 20 km to Atatürk Airport and in convenient walking distance to metro.

Business and leisure travelers alike will experience the utmost in comfort and luxury at the Fairmont Quasar Istanbul. The 209 luxury guestrooms include 25 Suites, 33 Gold Rooms and 64 Apartments, all elegantly designed for the discerning modern traveler and cuisine that ranges from traditional Turkish to health-conscious to international, guests will find just what they need for the perfect Istanbul experience.

Fitness enthusiasts can enjoy the 2000 sqm, well-equipped Willow Stream Spa and Health Club, during summer, guests can also enjoy our outdoor swimming pool overlooking the Bosphorus.

Summary of Responsibilities:
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel

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Consistently offer professional, friendly and engaging service

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Ensure the timely and efficient transfer of luggage to and from the guest’s room

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To ensure the guest is familiar with their room upon arrival ie. temperature control

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Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards, including all safety policies

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Other duties as assigned

Qualifications:

* Previous customer related experience an asset

* Excellent communication skills and a professional presentation

* Strong interpersonal and problem solving abilities

* Highly responsible & reliable

* Ability to work well under pressure in a fast paced environment

* Ability to work cohesively with fellow colleagues as part of a team

* Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position include but are not limited to the following:

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Constant standing and walking throughout shift

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Frequent lifting and carrying up to 30 lbs

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Constant kneeling, pushing, pulling, lifting

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Frequent ascending or descending ladders, stairs and ramps