Bellperson
Property Name:
Wyndham Atlanta Galleria
Job Title 
Bellperson
Location: 
Georgia-Atlanta
Company Name: 
Wyndham Hotel Group
City: 
Atlanta
Work Permit: 
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position: 
No
Accommodation: 
No
Wyndham Hotel Group is the world's largest and most diverse hotel company with approximately 7,410 hotels worldwide. With iconic brands and hotel choices in every category from upscale to economy, we offer not only the most lodging choices around the world but also exceptional customer service and great value.
This position will serve a dual role as Bellperson and Driver
 
The Bellperson is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous and efficient manner.
 
The Driver is responsible for driving the van to and from the airport according to scheduled van runs and/or as needed for guests and accommodating guests during their stay in an attentive, courteous and efficient manner.   He/she is also responsible for assisting with luggage.
 
Fundamental Requirements (Bellperson)
  • Load and unload luggage carts.
  • Escort guests to rooms and familiarize them with hotel services and amenities (hours of outlets, pool, and exercise room, etc.).  Inspect guest’s room to ensure it is in order and that supplies are adequate.
  • Explain features of the room including operation of radio, television, telephone, in-room movie system, etc.
  • Check/store luggage for arrivals and departures with luggage tags.
  • Deliver messages to meeting rooms.
  • Deliver flowers, laundry and packages to guestrooms.
  • Assist with room changes.
  • Maintain current listing of local and area attractions, special events and activities.
  • Maintain list of local transportation guides, churches, sports arenas, etc.
  • Assist Houseperson with guest requests.
  • Ensure lobby reader board is correct.
  • Provide information, maps and directions as required.
Fundamental Requirements (Driver)
  • Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.
  • Drive guests to and from airport and other assigned trips, while ensuring the safety of all passengers.
  • Escort guests to rooms upon request.
  • Open vehicle and hotel doors and greet arriving and departing guests.
  • Deliver messages to meeting rooms.
  • Maintain list of local transportation guides, churches, sport arenas, etc.
  • Provide information, maps, and directions as necessary.
  • Deliver flowers, packages and messages to guestrooms.
  • Assist with room changes.
  • Maintain hotel van: gas, oil, cleanliness - interior and exterior; fill out daily van reports and report any malfunctions to management.
  • Operate radios efficiently and professionally in communicating with hotel staff. 
  • Notify security of accidents and complete appropriate documentation.
  • Answer console to assist Guest Services Agents.
  • Show guestrooms and suites as needed and emphasize the hotel’s amenities.
  • Assist Bell Staff as needed.

 

 

 

 
Education & Experience:
  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state.
  • Must have a CDL if driving vehicles larger than 15 passengers.
  • Must not have any moving violations on driving record.
     
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