Bellperson
Job Title: 
Bellperson
Property Name:
The Inn at Pocono Manor
Location: 
Pennsylvania-Pittsburgh
Company Name: 
Management  Position? 
No
Entry Level Position? 
No
Work Permit Needed? 
Applicants who do not already have legal permission to work in the United States will not be considered.
 
Corporate Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Description

The Bellperson is responsible for assisting guests with luggage upon arrival and departure and accommodating guests during their stay in an attentive, courteous and efficient manner.

Responsibilities
  • Load and unload luggage carts.
  • Organize and deliver luggage for tour groups
  • Escort guests to rooms and familiarize them with hotel services.
  • Inspect guest’s room to ensure it is in order and that supplies are adequate.
  • Explain features of the room including operation of electronic devices and entertainment.
  • Check/store luggage for arrivals and departures with luggage tags.
  • Store, track, and deliver packages as needed.
  • Deliver messages to meeting rooms.
  • Deliver flowers, laundry, packages and other amenities to guestrooms.
  • Assist with room changes.
  • Maintain current listing of local and area attractions, special events and activities.
  • Maintain list of local transportation guides, churches, sports arenas, etc.
  • Assist Houseperson with guest requests.
  • Ensure lobby reader board is correct.
  • Provide information, maps and directions as required.
  • Where applicable answer console to assist front desk agents.
  • Show guestrooms and suites as needed and emphasize the hotel’s amenities.
  • Perform other duties as requested by management.
Job Requirements
Qualifications
  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license for the applicable state. (If applicable)
  • Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to effectively communicate both verbally and in writing
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to maintain confidentiality of information.