Req # 3148BR
Job Title Bell/Valet Captain
Position Type Full Time - Regular
Location Name Marriott Denver Tech Center
At the Marriott Denver Tech Center Hotel, a member of Sage Hospitality, you are empowered and encouraged to create memorable and positive guest experiences with every guest every day. At Sage our experience is different. We know what it takes to create outstanding hotels and restaurants because we’ve been perfecting all aspects of the hospitality business for more than a quarter of a century. We are one of the nation’s leading hotel and restaurant management and investment companies. Sage has a dynamic and progressive culture, is value oriented, customer service driven and brings together a team of people passionate about making a meaningful difference every day.
Just as the promise of gold once drew adventurers and visionaries to the Rocky Mountains, the Marriott Denver Tech Center offers genuine hospitality and unmatched amenities for today's modern travelers and tech pioneers. We are conveniently located in the Denver Tech Center and are only a few minutes’ walk from a Light Rail station – which connects you to multiple areas of the Denver-Metro area to make your commute a breeze. In addition to being the largest hotel in the Denver Tech Center, we are also undergoing a complete renovation to revitalize our guest rooms, meeting space, and all public areas. Come join us at the Marriott Denver Tech Center and become part of a diverse and dynamic team!
Under general supervision, provides porter services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to guest requests. Oversee and act as a lead to the Bell/Valet staff ensuring highest levels of guest satisfactions and flow of procedures.
Dealing with Ambiguity
Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn’t show frustration when resisted or blocked; is a settling influence in a crisis.
Relates well to all kinds of people – up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
Must have excellent customer service skills and be fluent in oral and written English. Must have knowledge of local establishments, businesses and the surrounding community in general.
Must have vision ability see objects and people up close and at a distance. Must have finger, hand and upper body dexterity to grasp handles, carry bundles and lift packages. Must have upper body strength to continually push, lift and carry up to 65lbs throughout the hotel during entire shift. Must be able to drive automatic and manual vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.
High School diploma or equivalent
Must have a current valid Driver’s License.
At least two years in the hotel industry.
Automatic and manual automobiles, Two-and four-wheeled luggage carts, standard office equipment.
Physically strenuous, prolonged standing, walking and climbing stairs, exposure to outside elements.
We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.