Bell/valet Attendant
Job Title: 
Bell/valet Attendant
Property Name:
Hyatt Regency Bethesda
Location: 
Maryland-Montgomery County
Company Name: 
Management  Position? 
No
Entry Level Position? 
No
Work Permit Needed? 
Applicants who do not already have legal permission to work in the United States will not be considered.
 
Corporate Overview
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas and Seattle.
Job Description
Responsibilities
  • Load and unload carts and vehicles and assist guests with tagging, storing and retrieving of luggage.
  • Drive and park guest vehicles to/from hotel garage as needed by guests.
  • Escort guests to rooms upon request.
  • Open vehicle and hotel doors and greet arriving and departing guests.
  • Deliver messages to meeting rooms.
  • Maintain list of local transportation guides, churches, sport arenas, etc.
  • Provide information, maps, and directions as necessary.
  • Deliver flowers, packages and messages to guestrooms.
  • Assist with room changes.
  • Operate radios efficiently and professionally in communicating with hotel staff.
  • Notify security of accidents and complete appropriate documentation
  • Answer console to assist Guest Services Agents.
  • Show guestrooms and suites as needed and emphasize the hotel’s amenities.
Job Requirements
Qualifications
  • High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
  • Must have a valid driver's license and in good standing.
  • Must not have any moving/traffic violations in the past 24 months.
  • Must not have any moving violations on driving record.
  • Flexible and long hours sometimes required.
  • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.