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Bell Person/ Door Person-1
Property Name
The Grove Resort & Spa
Job Title
Bell Person/ Door Person-1
Company Name
Winter Garden
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Position Categories
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Job Description

Interested in a stunning property with growth potential? A NEW place to expand your knowledge and utilize your abilities? Join us, become a part of our family at The Grove Resort & Spa, home of “Beesly the Bee”, a NEW Upscale Resort in Orlando Florida. Discover the unexpected, where every experience is given that extra touch.

Inspiring ways to “Bee the Difference” with every guest and employee interaction. We’ve created a place where YOU feel at home with an excellent working environment that encourages our “Bee the Difference” Culture. We provide benefits for Fulltime employees such as; Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability, Critical Illness and Accidental Insurance.

Company 401k and Employee Assistance Program is available to ALL employees as well as complimentary lunch, uniforms, and a continuous education opportunity with our Grove Graduate Program.

Our NEW destination. Yours to discover.
The Grove Resort & Spa, where we have perfected the art of meeting your high expectations.


BASIC FUNCTION:  Bell persons are responsible for the transportation of guests and assisting with the Bell Desk functions.


  • Must be 21 years of age or older.
  • Must not have more then 4 points on his/her driving record.
  • Must have current Florida Driver License.
  • Meet governmental requirements for operation of motor vehicles for the transportation of passengers according to Title 49 code of federal regulations.
  • Ability to transport, handle and/or lift a minimum of 50 lbs. (Note: Loading and unloading luggage out of vans, busses, etc., and delivery to and from guest rooms).
  • High school diploma or equivalent experience/training.
  • Ability to effectively communicate in the English language.


  • Opening doors for guests or personnel.
  • Room deliveries.
  • Organize and store luggage as necessary in designated areas.  Assist guest service agent with storage when directed by supervisor.
  • Pick up and dispose of trash, newspapers, and cigarette butts in lobby and exterior areas.  Assist F&B by returning glassware and dishware.  Assist housekeeping with broom or rag clean up and trash emptying as needed. Maintain lobby furniture order and cleanliness.
  • Handling luggage for guests.
  • Using proper care in driving procedures.
  • Reporting any accidents and tickets received to your manager and Human Resources immediately.
  • Special deliveries or errands.
  • Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and aid giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, etc.
  • Handle all guest requests and questions in an efficient manner.
  • Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources.
  • Maintaining the highest level of employee/guest relations.
  • Promptly answer telephone calls with a smile, cheerfully and professionally, speaking proper English, greet callers with a positive and clear voice. Listen to ascertain the correct name and extension and re-verify for clarification. Must adhere to company standard greeting procedures. Must use guest name according to standards.
  • Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the resort.
  • Must obtain a 39-month Motor Vehicle Report every six months.


  • Ability to work any assigned shift/work schedule.
  • Any other task, written or verbal, assigned by Management.
  • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
  • Sufficient manual dexterity in both hands to be able to load and unload luggage and push and direct a loaded bell cart.

We are an Equal Opportunity Employer M/F/D/V

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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