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Bell Person

Emerald Lake Lodge

Location: CA - BC - Field

01/12/16 9:08 AM
Canadian Rocky Mountain Resorts
Job Details

Looking for an amazing place to work and play in the Canadian Rockies? Come join our family! Emerald Lake Lodge in Field, British Columbia is looking for a Bell Person. Subsidised staff accommodations, meal plan, career growth opportunities, employee benefits and lots of other perks such as staff events and activities, Ski/Snowboard pass discounts, lodge and restaurant discounts and more.

Position:     Bellman

Department:    Front Office

Report to:      Front Office Manager

Hours:     As required


Objective:   To ensure that service is provided to guests upon their arrival and departure to act as a central point of contact for our guests.  


Duties and Responsibilities:

  • Provide information about the local area, attractions and activities to our guests.

  • Greet all guests upon entering the main lobby.

  • Provide information about all CRMR lodges to our current and future guests.

  • Answer the telephone at the front desk when agents are busy or on break

  • Responsible for booking tours, airport transfers and taxi's for guests.

  • May provide return transportation for our guests from the Lodge to downtown, under the direction of the FOM

  • Assisting the Housing Manager with staff pick up's and drop offs at staff accommodation when required, under direction from the FOM

  • Responsible for arranging room drops and completing all room drops on time.

  • Assist food and beverage with seating guests when needed.

  • Assist guests with luggage

  • Meet with representatives of local attractions and tours to stay current on all options and keep all staff aware of changes.

  • Keep the brochure rack fully stocked.

  • Keep the Bellman Desk and area clean and tidy.

  • Keep the lobby and lounge area clean and tidy, this will involve cleaning windows, sweeping/mopping floors and dusting.

  • Empty hotel ashtrays 3 times a day.

  • Snow removal from the main entrance and walkway beside the Wainwright (seasonal).

  • Input of rooming lists.

  • Help out with check in's and check outs when busy.

  • Assist with Incoming/Outgoing dry cleaning

  • Any other duties as required

  • Perform Front Office duties as required; including room reservations (by phone, e-mail, fax and in person)

  • Execute all guest request/issues as they arise in a timely fashion- ensuring that the guest requests are met and relevant information passed on to the day shift.

  • Help guests stock fire wood and assist with starting fires in guests rooms when requested.

  • Keep parking lots and grounds of the hotel garbage free.

  • Sweep walkway to the Front Desk and keep the hotel entrances clean.


  • Must have a valid class 4 driver's license and CLEAN abstract (driving record).

  • Professional appearance and personality

  • Excellent interpersonal, verbal and written communication skills.

  • Good phone etiquette.

  • Previous customer service experience preferred

  • Experience in similar position an asset

  • Must have keyboarding skills

  • Basic knowledge of Word, Excel, Outlook and Internet Explorer.

  • Opera knowledge an asset

  • Must have the ability to work independently and remain calm in the event of emergency situations arise

 Please email your resume to or 

Benefits : Gratuities, subsidised staff accommodation, meal plan and lo
(ref. 16466)
We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
Additional Details
Applicants who do not already have legal permission to work in Canada will not be considered.
Bellperson, Valet