BELL DESK ATTENDANT (F/T)

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Property Name:
THE WESTIN TORONTO AIRPORT HOTEL
Job Title: 
BELL DESK ATTENDANT (F/T)
Location: 
Ontario-Toronto/GTA
Company Name: 
City: 
Toronto
Work Permit: 
Applicants who do not already have legal permission to work in Canada will not be considered.
Management  Position: 
No
Bonus Pay: 
No
Accommodation: 
No

The Easton's Group of Hotels has been in the Service and Hospitality Industry for over 3 decades. The company has been built on Three Pillars of Excellence; It is these pillars that form the foundation and base of what we believe in and strive towards.

The First is Development - EGH has a knack for attention to detail and perfection which allows all of its developments to be of Superior Quality. Mr. Gupta adds his own flair of brilliance to his all of his designs, creating Developments which are not only renowned but they are also award winning. We at EGH, continue to raise the bar in all markets it competes in.

The Second is Service - We create connections with each of our guests, to ensure that they feel our strong sense of compassion, trust and reliability. We always provide the Gold Standard in Service, making certain our guests know how important they are to us.

The Third is our Team - "We are only as good as our team", this is a fact and a true fundamental to us at the Easton's Group of Hotels. Our team members are trustworthy, loyal and work with an astounding level of ethics. We exhibit a muscular enthusiasm for creating a caring atmosphere for our team which encourages personal growth and development.

These pillars are the core beliefs at the Easton's Group of Hotels, and it is these fundamentals that have brought the company the success it has seen today, and why it will continue to flourish in the future.

Position:

The Westin Toronto Airport Hotel currently has one (1) full time position available for a Bell Desk Attendant in the SERVICE EXPRESS departmentThe Bell person is responsible for assisting guests in in the lobby as needed in accordance with all the service express procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Job Requirements:

ESSENTIAL FUNCTIONS:

  • Show guests to room assisting them with their luggage.
  • Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and other hotel questions.
  • Check luggage for hotel guests both for day and overnight.
  • Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts.
  • Open doors while guests are being greeted in a friendly and courteous manner.
  • Maintain the cleanliness of the bellstand, lobby and baggage room.  Keep lobby door and windows clean when not busy with guests.
  • Post the daily events board and entertainment board in the lobby.
  • Maintain an open communication line through all shifts
  • Deliver messages and valet to guest rooms.
  • Perform pick-ups and drop-offs at the airport for the guests in a timely and friendly manner and inspect vehicles.
  • Perform the duties of a valet.
  • Other duties as assigned by the supervisor.
  • Must have a valid “G” Class driver’s license, 1-2 years of driving experience and excellent driving record. “F” Class license an asset, however not required.

Skills and Abilities Required:

Education:       High School Education or equivalent experience

Experience:      Customer Contact Experience preferred.

Skills and Abilities:

  • Ability to communicate with guests, respond to questions, knowledge of hotel services, local area events and activities.
  • Ability to drive vans and automobiles and an excellent driving record as verified by a Motor Vehicle Report preferred.
  • Valid class F license an asset

No. of employees supervised:  None

Travel required:  Local travel as needed

Hours Required:  Scheduled days and times may vary based on need. Candidate must have an open availability willing to work weekdays, weeknights, overnights, weekends, & holidays.

Unionized Position:  Yes

Rate of Pay and Work Schedule:  Scheduled days and times may vary based on business levels, must be able to work weekdays, weeknights, weekends and holidays.

Deadline to Apply for Internal Applicants:

*Internal applicants must apply to Human Resources by July 28, 2017   

How to Apply:  

External candidates, please forward an Application Form attached with a Resume to Human Resources.

*In order for an applicant to be considered for this internal opportunity they must have completed their probation period, have no disciplinary record and have good attendance/timekeeping record for the previous six (6) months of employment. Full Time employees must be in their current position for at least twelve (12) months and Part Time employees must be in their current position for at least six (6) months.

We would like to thank all applicants for their interest in the position; however only those candidates selected for an interview will be contacted.

 

The Westin Toronto Airport Hotel is an equal opportunity employer.

 

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