Bell Captain

Fairmont Amman

Location: JO - Amman

21/11/16 17:30
Employer
Job Details
Bell Captain
As a Bell Captain with Fairmont Hotels & Resorts how you greet and care for each Guest as they arrive, will show you are a true professional. Through your leadership, you will encourage the Bell team to create memorable arrival experiences for each and every Guest.

Hotel Overview:

The Fairmont Amman will feature 290 luxurious guestrooms and suites including Fairmont Gold, the brand’s hotel within a hotel featuring amenities such as private reception and guest lounge. The hotel’s food and beverage offerings will provide unique concepts designed to add flair and sophistication to an already exciting city.

Summary of Responsibilities:
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

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Consistently offer professional, friendly and engaging service

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Lead and supervise the bell desk in the timely and efficient transfer of luggage to the guest’s room

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Assist guests regarding hotel facilities in an informative and helpful way

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Follow department policies, procedures and service standards

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Follow all safety policies

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Other duties as assigned

Qualifications:

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Previous Belldesk experience preferred

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University/College degree in a related discipline an asset

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Excellent communication skills and a professional presentation

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Strong interpersonal and problem solving abilities

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Highly responsible & reliable

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Ability to work well under pressure in a fast paced environment

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Ability to work cohesively with fellow colleagues as part of a team

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Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

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Constant standing and walking throughout shift

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Frequent lifting and carrying up to 30 lbs

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Frequent kneeling, pushing, pulling, lifting

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Frequent ascending or descending ladders, stairs and ramps

Visa Requirements: Jordanian Citizens Only