Bell Attendant - Full Time

Sacramento Marriott Rancho Cordova

Location: US - CA - Rancho Cordova

Feb 12, 2018
Employer
Job Details
The Sacramento Marriott Rancho Cordova provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

REPORTS TO

Bell Captain, Front Office Manager

WORK HOURS

Associate will be required to work day/and or evening shifts, both weekdays and weekends. Some overtime may be required.

EDUCATION/EXPERIENCE

1. High school graduate.

2. Must have 1-2 years customer service

3. Relevant military experience in a comparable capacity

OTHER REQUIREMENTS

1. Must have a clean DMV record and a California Driver’s License.

2. Must be at least 18 years old to drive.

LANGUAGE SKILLS

1. Ability to read, comprehend and write instructions, correspondence and memos.

2. Ability to communicate verbally (including telephone contact) with Guests, management and co-workers.

3. Ability to give accurate directions and read a map.

COMPUTER SKILLS/EXPERIENCE

1. Previous computer experience preferred.

MATHEMATICAL SKILLS

1. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

2. Ability to compute rate, ratio and percent.

REASONING ABILITY

1. Ability to apply common sense understanding to carry out instructions.

2. Ability to define problems, collect data, establish facts, and draw valid conclusions.

3. Ability to interpret basic technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

ESSENTIAL SKILLS

1. Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.

2. Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.

3. Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.

4. Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.

5. Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.

6. Ability to perform job functions with minimal supervision.

7. Ability to work cohesively with co-workers as part of a team.

8. Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.

9. Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.

10. Ability to understand and carry out instructions in verbal, written or diagram form.

11. Ability to understand Guests’ service needs.

12. Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.

13. Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.

14. Ability to interact with people, particularly in resolving complaints and problems.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

1. Room arriving guests and assist departing guests professionally and with the utmost courtesy.

2. Handle all luggage, baggage, packages, etc. carefully and safely. Adhere to hotel policy for luggage storage and retrieval.

3. Responsible for being completely familiar with all types of guest rooms and hotel facilities.

4. Responsible for knowledge of groups and functions in the Hotel on a daily basis.

5. Provide shuttle service as needed.

6. Patrol hotel parking lot in van or golf cart.

7. Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.

8. Maintain control of guest and employee laundry pickup and delivery.

9. Ensure all equipment is in operating order and all supplies are up to par.

10. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

11. Assist guests with directions and use computer for maps.

12. Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

13. Assist other departments with moving boxes and equipment.

14. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

15. Be a Team Player and encourage the teamwork attitude among staff.

16. Attends department and inter-departmental meetings.

17. Notify management of any pertinent information related to shift activities.

18. Be knowledgeable in all hotel emergency procedures.

19. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

20. Ensures total guest satisfaction.

21. Follow supervisor’s instructions and performs other duties as directed or assigned.

SECONDARY JOB DUTIES

1. Maintain a smooth and orderly flow of traffic under the porte cochere.

2. Assist guests and associates with transportation needs upon request.

3. Maintain flags for display and storage during poor weather.

4. Update reader board information on meeting room reader boards.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Occasionally.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Occasionally. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.

CLIMBING: Occasionally climbing stairs.

LEG/FOOT USE: Occasionally..

REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly.

PUSHING/PULLING: Frequently. Pushing carts down hallways.

LIFTING/CARRYING: Frequently lifting/moving up to 10 pounds. Occasionally lifting/moving up to 50 pounds.

SPEECH REQUIREMENTS: Constantly required to speak to others in person and on the telephone.

HEARING REQUIREMENTS: Constantly required to listen to others in person and on the telephone.

VISION: Constantly required to see up close and ability to adjust focus. Occasionally required to see distances.

WORKING CONDITIONS

Safety Requirements: slip resistant shoes.

Exposure to chemicals, noise, vibrations: Exposure to basic cleaning supplies; moderate to moderately high noise conditions of various areas of the hotel.

Operation of equipment/tools/vehicles: Equipment to include computers and printers, 10 key calculator, telephone, fax, copier, etc.; occasionally will drive company van.

Work is mostly indoors, protected from weather, but not necessarily inside temperature changes. Some work is outdoors and/or at off-site facilities.

The Sacramento Marriott is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to rebecca.dawes@marriottranchocordova.com or call 916-267-6715 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to
(see description) 
Additional Details
immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Bellperson, Valet