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4ECF45B3A9314CC9
Beach Butler | Huntington Beach CA
Property Name
Paséa Hotel & Spa
Job Title
Beach Butler | Huntington Beach CA
Location
California-Orange County/Anaheim
Company Name
City
Huntington Beach
Work Permit
Applicants who do not already have legal permission to work in the United States will not be considered.
Management Position
No
Bonus Pay
No
Accommodation
No
Industry
Hotel/Resort
Position Categories
Concierge Desk

A Premier Hotel Management & Investment Company with Strategic Vision and Strong Core Values

Since 1987, Pacific Hospitality Group has maintained a strategic vision and strong core values as guiding principles for business success. With luxury hotel properties from Napa Valley to Southern California, PHG's growing portfolio of hotel and resort investments reinforces the company's cohesive vision and ensuing success.

PHG manages, develops, finances, and owns hotels and resorts located in California, Hawaii, Arizona and Louisiana. We currently own and manage 11 hotels and resorts, representing over 2,676 rooms and 203,650 square feet of premier indoor meeting and event space.

Job Description


Job Summary:

The Beach Butler position reports directly to the Chef Concierge. This position transports guests and their beach gear (i.e. towels, chairs, surfboard, etc.) to/from beach area using a pedicab (pedal-operated tricycle). Keeps pool and cabana areas tidy and stocked.  Responds to a wide variety of guest requests for special arrangements or services by accurately assessing the needs and making arrangements or providing recommendations.  Gathers and provides information to guests about the property and surrounding area, including hotel amenities, local area attractions, transportation, business services, entertainment, tours, special event and activities. Provides special recommendations for special occasions and events.  Up-sells the services, amenities and restaurants at the property. Resolves guest concerns and provides professional service to gain high level of guest confidence and satisfaction. Enters information into computer system, collects funds and runs necessary reports. Seeks opportunities to maximize revenue.

Essential Duties/Responsibilities:

  • Transports guest and their beach gear to and from the beach area using provided pedicab.  Gathers, loads and secures beach gear such as towels, chairs, surfboards, etc. and ensures guests are properly seated in pedicab.  Follows all traffic and safety rules while transporting.  Assists with set up of chairs and umbrellas at beach and cleans/replaces items to proper storage areas upon return. 
  • Keeps pool area tidy by picking up used towels and keeping towel area stocked with fresh towels.  Delivers towels to individuals upon request.  May assist with clearing used dishes and trash.
  • Keeps pedicabs clean.  Performs minor maintenance and repair as needed.
  • Maintains concierge records by entering required room and guest account data into systems.  Performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate. Collects related revenue by entering services and charges, computing bills and obtaining payments.  Runs all necessary reports and balances paperwork.
  • Greet and welcome all guests approaching the front desk and concierge desk in an enthusiastic and professional manner
  • Answer phones and assist guests with questions and requests
  • Provide quality recommendations to include dining, entertainment, transportation and travel
  • Assist with amenity recommendations and delivery
  • To be knowledgeable regarding all property information including room types and rates, conference rooms, restaurant, lounge, pool
  • Respond to inquiries regarding restaurant/bar/Blend hours of operation, directions to local attractions, car rentals and airlines, transportation service, etc.
  • Provide service recovery when needed
  • Be knowledgeable and answer questions regarding hotel services, functions and events
  • Ensure information is communicated and shared with all shifts

Job Requirements:

  • Prior customer service or concierge experience desired. 
  • Requires valid drivers' license in good standing with clean driving record. Requires ability to pedal a bicycle/pedicab carrying up to 500lbs in passenger/gear weight for up to 8 hours a day.   
  • Requires ability to serve needs of guest through use of the phone, computer and face-to-face. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
  • Requires ability to serve needs of guest through use of the phone, computer and face-to-face. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
  • Requires ability to serve needs of guest through use of the phone, computer and face-to-face. Contacts sometimes contain confidential/sensitive information so requires ability to use discretion. Must demonstrate positive attitude and professional demeanor. Requires strong communication and interpersonal skills and commitment to a high level of guest satisfaction.
  • Flexible work schedule including weekends and holidays based on business demands

The ideal candidate will have:

  • Ability to successfully communicate with a wide array of people
  • Ability to analyze guest needs and resolve guests challenges
  • Multi-lingual a plus

Physical Requirements:

While performing the duties of the job the team member regularly pedals a pedicab, stands or moves from one work area to another for sustained periods of time.  Works at a quick pace. The team member frequently grasps objects. The team member regularly reaches by extending hand(s) and arm(s) in any direction while performing the essential functions of the job. The team member frequently stoops and crouches. While performing the duties of the job the team member frequently uses fingers to enter data into computer or operate office equipment. The team member regularly talks when communicating with guests/callers.  The team member regularly needs to hear voices while interacting with guests/callers.  Many aromas and smells are present in the beach, pool, and other hotel areas. Balance is frequently required to prevent falling when riding the tricycle, and walking or standing while moving or carrying gear or equipment. The team member frequently pushes and pulls equipment. Lifting is regularly required to load, store and maintain beach gear. Exerts up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move equipment. Regularly requires pedaling a tricycle with up to 500 lbs. in passengers and beach gear. The team member is required to have close visual acuity to prepare newsletter articles and view a computer terminal. The team member is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned and to make general observations of facilities.

The team member is usually subject to environmental conditions found working outdoors and occasionally works indoors. Exposed to weather conditions such as wind, rain, cold and hot climate temperatures while working outside. The noise level is moderate. The team member is subject to hazards which includes a variety of physical conditions, such as proximity to moving vehicles and electrical current found in office machinery. The team member is occasionally subject to atmospheric conditions such as perfumes, fumes, gases, odors, or dusts.

Paséa Hotel & Spa is an equal opportunity and E-Verify employer M/F/V/D


(ref. 22147)

Job Requirements


We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.