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DF0B4C4AC7B49453
Bartender
Property Name
The Tennessean Hotel
Job Title
Bartender
Location
Tennessee-Knoxville
Company Name
City
Knoxville
Work Permit
Applicants who do not already have legal permission to work in this country will not be considered.
Industry
Hotel/Resort
Position Categories
Bartender
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At BENCHMARK, a global hospitality company the definition of success is as individual as each of the over 10,000 employees worldwide who compose our award-winning teams. Each person brings unique skills, talents, experience, history, and culture to our company. Together, they form an extraordinary mosaic that supports BENCHMARK's very entrepreneurial culture. Each team member's desire for accomplishment is supported by our determination and passion to build successful and rewarding futures.

Job Description

THE TENNESSEAN Hotel Bartender is a professional individual who can uphold a gracious, thoughtful, polite, and polished culture of service. The Bartender serves drinks and food at the bar while exceeding expectations and providing a memorable, luxury hotel experience. The Bartender anticipates guest’s needs, communicate effectively, and work closely with the entire Drawing Room Team to ensure a flawless dining experience. The Bartender interacts with fellow team members and departments in a courteous and effective manner at all times.

Overview:

  • Greet and welcome Drawing Room guests as they arrive
  • Be knowledgeable of standard drinks and liquors/wines/cocktails/products specific to the Drawing Room
  • Manage, report, and maintain bar inventory
  • Prepare daily orders for bar items to maintain pars and communicate inventory with the Drawing Room Manager
  • Responsible for cash/credit card handling and bank procedures as outlined by the Accounting Department
  • Responsible for compliance in regards to all cashiering/money handling
  • Responsible for learning suggestive selling techniques and using them during service
  • Maintain cleanliness of all workplace areas that apply to the Drawing Room bar
  • Complete any reasonable task as assigned by a Supervisor or Manager

Relationships:

  • Reports to: Drawing Room Manager
  • Key Relationships: Kitchen and entire F&B department, Servers/Food Runners, Butler Services, Guest Services, Concierge Services, Housekeeping, and Engineering

Qualifications:

  • Ability to satisfactorily communicate in English with guests, team members, and management
  • High School degree or equivalent required
  • Minimum 2 years of bartending experience required
  • Minimum 1 year of fine dining or luxury resort experience required
  • Extensive wine and spirits knowledge
  • Must be 21 years old and have the ability to obtain an ABC card
  • Must be able to physically perform all tasks assigned
  • Must be able to stand for an entire shift
  • Must be detail-oriented
  • Must be able to understand, follow, and give instructions
  • Must be available to work weekends, holidays, evenings, and irregular shifts
  • Must be able to work independently with minimal supervision
  • Must be able to work closely with others

Skills:

  • Excellent customer service skills
  • Ability to multi-task, even during times of high stress
  • Basic computer skills and experience with POS/MICROS systems
  • Ability to perform assigned duties with attention to detail, speed, and accuracy
  • Ability to follow-through and work with minimal supervision
  • Ability to maintain and uphold all company and hotel standards
  • Ability to perform basic math functions using a calculator
  • Ability to professionally represent “THE TENNESSEAN Hotel” while presenting a warm, professional, and refined demeanor with guests and fellow team members
  • Ability to maintain knowledge of all hotel features, information, and events
  • Ability to ensure the security and confidentially of all guest information and internal hotel practices
  • Ability to continuously create specialty drinks and research new bartending techniques
  • Ability to communicate effectively and work professionally in a team environment

Essential Job Responsibilities:

  • Ensure guests are greeted and served in a timely and professional manner and in accordance with the standards of THE TENNESSEAN Hotel
  • Ensure communication with all guests so that each guest feels special and attended to (No guest goes forgotten)
  • Present the Drawing Room menu
  • Remain knowledgeable of all updated food and beverage menu items
  • Check guest’s identification and confirm the guest meets the legal drinking age
  • Prepare drink orders for guests according to specified recipes using accurate measuring systems
  • Issue, open, and serve wine/champagne bottles
  • Attend to tables in the dining area as needed
  • Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools
  • Prepare fresh garnishes for drinks
  • Stock ice, glassware, stemware, and paper supplies (polish as needed)
  • Restock bar with liquor and supplies
  • Transport supplies to bar set-up area
  • Remove soiled wares from bar top and tables and place in designated area
  • Anticipate and communicate replenishment needs
  • Assist with inventory
  • Provide drink recommendations
  • Always ensure food and beverage orders are within guests’ dietary and allergy restrictions and guidelines
  • Respond promptly to any questions or concerns from the guests in a professional manner
  • Form rapport with guests in order to create guest loyalty
  • Continually check on guests at the bar, making sure they are satisfied
  • Deliver cocktails to tables as needed
  • Assist servers and remainder of the Drawing Room Team as needed
  • Process all payment methods: Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank
  • Secure liquors, beers, wines, coolers, cabinets, and storage areas
  • Complete opening and closing duties checklists
  • Assist in other food and beverage departments as needed
  • Ensure safety guidelines are met and maintained at all times
  • Ensure compliance to state and county liquor control laws at all times
  • Ensure compliance with food handling and sanitation standards at all times
  • Ensure compliance to local and state health department requirements at all times
  • Respond to any reasonable tasks as assigned by a Supervisor or Manager
  • Report any and all damages or maintenance issues immediately to Engineering
  • Communicate efficiently and effectively with all other team members
  • Report any and all suspicious activity, persons, or items to Manager or Supervisor immediately
  • Resourcefully, creatively, efficiently, and politely handle any and all guest complaints
  • Ensure all guest complaints are reported to the appropriate Managers and/or Supervisors in order to avoid missed guest opportunities
  • Ensure all lost and found items are handled appropriately in accordance with the standards of THE TENNESSEAN Hotel

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other reasonable duties as assigned by their Supervisors and/or Management. 

EOE/M/F/D/V Must be willing to submit to background check

Job Requirements

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability or protected veteran status.
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