Mansion on Forsyth Park

Location: US - GA - Savannah

May 17, 2018
Job Details

Objective / Purpose / Summary: 

The overall objective and purpose of the Bartender is to provide intuitive service to our guests by mixing and serving alcoholic and nonalcoholic drinks to the patron of the bar while complying with applicable federal and state laws, sanitation, health and personal hygiene standards as well as following established food and beverage presentation and service procedures.  The incumbent is responsible for the safe and appropriate use of facility supplies and equipment to minimize loss, waste and fraud. 

Supervisory Responsibilities: 

Supervisory responsibilities for the below mentioned position(s)/department(s)  include interviewing, hiring, training, assigning and directing work; appraising performance; mentoring, rewarding and conducting corrective action(s), addressing complaints and resolving problems.

No Direct Reports

Essential Duties / Responsibilities / Tasks:

Primary duties, responsibilities, and tasks include, but are not limited to the following:

1.            Greet and interact with internal and external guests in a warm and friendly manner consistent with the Kessler Collection standards

2.            Provide intuitive service and anticipate the guests’ needs

3.       Answer the telephone within 3 rings, using the correct salutations and telephone etiquette. Record messages legibly and completely

4.            Maintain knowledge of food and beverage menu and daily specials and promotions

5.            Maintain knowledge of hotel amenities and features, hours of operation and area attractions

6.            Process orders from internal and external guests according to the Company’s standard operating procedures

7.       Mix ingredients such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks

8.       Serve wine and draught or bottled beer

9.       Process payment according to the Company’s standard operating procedures

10.    Follow proper cash handling procedures

11.    Complete requisitions for beverages and supplies

12.    Arrange bottles and glasses to make attractive display

13.    Maintain a clean and neat work area

14.    Slice and pit fruit for garnishing drinks

15.    Replenish bar snacks such as chips, pretzels, and nuts

16.    Wash bar glasses/dishes

17.    Checks ID for all guests and complies with state and federal laws

18.       Demonstrate effective sales techniques to upsell food and beverage product

19.       Solve problems in accordance with the Kessler Collection standards

20.       Respond to questions and special requests

21.       Provide information and directions

22.       Execute last call and proper closing procedures according to the hotel’s procedures

23.       This position frequently interacts with all departments and is required to communicate appropriate information

24.       Maintains complete knowledge and complies with all hotel and department policies and procedures

25.       Attend required training and meetings

26.       All other duties as assigned, planned or un-planned


Qualifications: Education / Certifications / Work/Industry Experience:

1.            High school diploma  - required

2.            Hospitality or related industry experience – required

3.            1+ years of relevant work experience in similar title and scope – required

Knowledge / Skills / Abilities (KSA’s) & Competencies:

1.            Ability to respond to internal and external guests using the G.U.E.S.T. service standards:

o    Warmly greet internal and external guests. Make eye contact and call our guest by name at the beginning and close of every interaction

o    Give our guests your undivided attention

o    Provide an enthusiastic response

o    Smile

o    Sincerely thank the guests for their business and invite them to return

2.            Ability to effectively communicate, solve problems and follow through using the L.E.A.D.E.R. service standards

o    Listen

o    Empathize and Apologize

o    Accept Responsibility

o    Do something about the situation

o    Exceed our guests’ expectations per the Company Guidelines

o    Recover our guests’ loyalty

3.            Ability to remain calm in difficult situations and use good judgment

4.            Knowledge of Micros or similar food & beverage software Point of Sale System

5.            Ability to enter data into Micros Point of Sale System

6.            Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals

7.            Ability to write routine reports and correspondence.

8.            Ability to calculate figures and amounts such as discounts and percentages

9.            Knowledge of federal and state laws pertaining to food and beverage

10.       Ability to prioritize and multi-task

Core Competencies:

  1. Demonstrate teamwork and collaboration with internal guests
  2. Perform with integrity
  3. Maintain profitability by being resourceful
  4. Embrace opportunities for enrichment
  5. Maintain a focus on quality, innovation and continuous improvement

Work Environment/Conditions:

·       The majority of time will be spent indoors

·       Occasional exposure to extreme cold and extreme heat. 

  • Working in kitchen on tiled flooring; kitchen conditions may be hot; floor may be slippery (appropriate footware required)
  • Candidate must be comfortable working in an open environment with constant noise
  • Overtime is frequently required with or without notice
  • Schedules may vary from week to week based on business demands

Physical Demands:

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the incumbent is regularly required to stand for an 8 hour shift
  • The incumbent will frequently stoop, bend and crouch and occasionally sit
  • Push, pull, and lift up to 40 pounds
  • Reach with hands and arms, use fingers to handle or feel
  • The incumbent is required to hear, see and speak

This job description is not an exclusive or exhaustive list of all job functions that an incumbent/Grand Performer in this position may be asked to perform.



Additional Details
Applicants who do not already have legal permission to work in the United States will not be considered.
Bartender, Customer Service