Corporate OverviewThe Procaccianti Group (TPG) currently owns and/or operates 64 hotels in 24 states and employs approximately 8,000+ people from coast to coast with 120 professionals based at the corporate headquarters in Rhode Island.
TPG is seeking energetic, service-oriented individuals to participate in the strong growth that we are experiencing. With 50 years of real estate and hospitality management, our available positions are as diverse as our business ventures. TPG offers a wide variety of managerial and entry level positions with a competitive/attractive salary, 401k & benefits.
JOB OVERVIEWResponsible for meeting and exceeding the expectations of all guests.
The Banquet Houseman is responsible primarily for assisting in serving, setting-up, and clean-up of all banquet functions.
This is a fast paced position that will involve constant customer interaction.ESSENTIAL JOB FUNCTIONS• Maintains a commitment to customer service and guest satisfaction• Provides general resort information for guests• Resolves guest issues promptly and with great care and effectiveness• Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest• Maintains an up to date working knowledge of all resort amenities as well as any special events• Prepares all banquet space prior to events• Tears down all banquet space after events• Follows Banquet Event Orders with strong attention to detail• Maintains a strong knowledge of various types of set-up• Assists the banquet servers/captains with clearing of tables as needed• Assists the A/V team with setting up equipment• Assists with all set-up functions to include setting silverware, draping tables, folding napkins and arranging centerpieces/décor• Removes centerpieces/décor after events and stores appropriately• Removes soil linens and stores appropriately• Assists with transporting food/beverages to event location• Attends appropriate resort, division and department meetings• Maintains the cleanliness of banquet storage rooms• Assembles dance floors• Arranges buffets, stages and podiums• Interacts with resort staff in a professional manner, assisting other departments with necessary information• Up sells other resort services and amenities to guests• Always maintains a professional demeanor and attitude• Communicates all pertinent information to the banquets team• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to the on-duty supervisor.• Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.• Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.• Report any needed repairs immediately to supervisor (such as leaky faucets or toilets, loose tile, broken window panes, missing nuts or screws, etc.).• Reports to work on time and according to posted schedule, maintains accurate time records and follows proper standards for issuance of rooms• Maintains a professional appearance. Follows all property dress code standards• Remains alert, courteous and helpful to the guests and colleagues at all time• Performs other duties as assigned