Banquet Server

East Miami Hotel

Location: US - FL - Miami

Nov 6, 2017
Employer
Job Details
Nature of the Job



Basic Purpose & Objective of the Position


You will create a special event that our Guests will remember. Your ability to work as a team player combined with your service skills and your engaging personality will ensure that our Guests have a memorable experience.

Main Duties

Customer Services


* Delivers the brand promise and provides exceptional guest service at all times.
* Provides excellent service to internal customers.
* Handles all guest and employee complaints and inquiries in a courteous and efficient manner. Communicates immediately all guest complaints to EAST Host Supervisors or GE Manager.
* Maintains positive guest and colleague interactions with good working relationships.
* Empowers employees to provide excellent customer service. Establishes guidelines so employees understand expectations and parameters. Ensures employees receive on-going training to understand guest expectations.
* Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

Financial


* Ensures that all hotel, company and local rules, policies and regulations relating to money handling and licensing are adhered to.

Operational


* Consistently offer professional, friendly and engaging service
* Assist guests regarding menu items in an informative and helpful way
* Serve all food and beverage items for assigned banquet meetings
* Have full knowledge of beverage lists
* Have full knowledge of all menu items being served
* Follow outlet policies, procedures and service standards
* Follow all safety and sanitation policies when handling food and beverage
* Other duties as assigned

People Development


* Supports Swire Hotels' cultural and people development implementations and characteristics.

Skills, Qualifications and Experience Requirements


* Previous service experience an asset
* Previous point of sale system experience an asset
* Excellent communication and organizational skills
* Strong interpersonal and problem solving abilities
* Highly responsible & reliable
* Ability to work well under pressure in a fast paced environment
* Ability to work cohesively with fellow colleagues as part of a team
* Ability to focus attention on guest needs, remaining calm and courteous at all times
* Physical Aspects of Position (include but are not limited to):
* Constant standing and walking throughout shift
* Constant lifting and carrying up to 20 lbs
* Occasional kneeling, pushing, pulling, lifting
* Occasional ascending or descending ladders, stairs and ramps

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
See description above.
Additional Details
immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
No
No
Hotel/Resort
Banquet Services, Waitress/Waiter