Applicants who do not already have legal permission to work in the United States will not be considered.
We are a rapidly growing entrepreneurial hotel management company dedicated to creating value for our team members, our guests, our owners, and our communities.
If you are committed to delighting guests, playing well with others, and thriving under pressure, we offer exciting opportunities for you to perform a key role in our hotels' growth.
Yes, Portfolio specializes in managing unique, boutique-style destination resorts
and significant urban hotels in domestic and international markets.
Yes, Portfolio provides entrepreneurial, creative, and financially aware management
for hotels that share a defined style and position in their respective marketplace.
Yet perhaps the best indication of how we work is our twelfth Compass Point standard
by which we operate:
"We find ways to live, laugh, and learn as we do our best to provide stellar service to our guests. We realize we need to enjoy the time we spend together, because life is too short not to have a good time along the way."
Come join us!
SUMMARY:The Banquet Manager is primarily responsible for supervising banquet staff and delivering exceptional banquet and conference services to the guests. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Banquet Manager will work with the Banquet Captain/Assistant Banquet Manager to ensure maximum efficiency.
The Banquet Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotel's Culture.
ESSENTIAL JO FUNCTIONS:
Set up, serve and/or break down of banquet functions
Assign work and monitor the performance of scheduled banquet staff. Provide training and corrective instructions
Work closely with Kitchen Staff to communicate speed of service, client numbers, and special requests
Greet guests upon arrival. Respond to guest requests and/or complaints in a prompt and professional manner
May review guest check with client after function and obtain signature
Participate in pre-function meeting and review all information pertinent to service and set up of group
Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness, and proper layout
Follow procedures to (1) ensure the security and proper storage of banquet inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) check storage areas for proper supplies, organization, and cleanliness, and (4) to minimize misuse and breakage of china, glassware, linen, and supplies and to ensure that no re-usable goods are wasted
May handle incoming/outgoing boxes and exhibit materials
Associate is held accountable for all duties of this job and other duties as assigned.
EXPERIENCE & EDUCATION:
Associate Degree and/or 2 years of equivalent experience
Working knowledge of Microsoft Office, POS and PMS systems
Ability to operate kitchen equipment
Knowledge of audiovisual equipment and cleaning equipment
Ability to design instructions, correspondence, simple presentations
Fluency in other languages beneficial
Must be a United States citizen or possess a valid work permit
Must be able to read, write, and speak English
Must be able to accurately follow instructions, both verbally and written
Must be detail-oriented and work well under pressure
Must be able to work in a fast paced environment
Must be professional in appearance and demeanor
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with employees
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Possess strong motivational, organizational and verbal communication skills.
Able to stand for full shift
Able to lift at least 30 pounds
Able to work quickly under pressure
Able to read a diagram and divide it into servers' stations
Must be able to work in areas of loud noises.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.