Banquet Manager

Casa Monica Resort & Spa

Location: US - FL - Jacksonville

Mar 30, 2018
Employer
Job Details

Summary: 

Purpose of Outlets Manager in charge of banquets is to manage all aspects of Casa Monica banquets personnel and business functions through and with subordinates to meet or exceed guest and business expectations.

Supervisory Responsibilities: 

  • Banquet Captain
  • Banquet Server
  • Banquet Utility

Travel Required:

  • Up to 5%

Essential Duties / Tasks / Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned.

40%     GUEST SERVICE

  • To provide leadership to the service Grand Performers in the hotel outlets. Outlets Manager oversees the day to day operations of the outlets service staff ensuring that the total guest experience is second to none.
  • Monitor customer satisfaction through review of standardized feedback forms, as well as by spending time with the guests and ensuring their needs are being met and expectations exceeded.

30%     FINANCIALS

  • Monitor and produce, if necessary, schedules for Costa Brava, Café Cordova, Cobalt Lounge, In-room dining and related staff to ensure proper staffing levels within budgeted guidelines.
  • Participate in and submit accurate beverage and retail inventories on monthly basis per direction of hotel controller and Dir. Of Food and Beverage.
  • Participate in and submit accurate China Glass and Silverware inventory on quarterly basis per direction of hotel controller and Dir. Of Food and Beverage.
  • Assist in monitoring of revenue and expense forecasting in KHMS for responsible areas including Banquets and Pool.

20%     COMMUNICATION

  • Arrange and/Or Conduct Monthly Meetings for all Outlets
  • Attend all meetings deemed necessary by General Manager, Human Resources, and Director of Food and Beverage

10%      NETWORKING

  • Promote overall success of Hotel through personal interaction with other departments, guests, and vendors

Experience / Education / Certifications:

  • Minimum of 5 experience in Front of House, fine dining Food & Beverage operations- preferred 
  • Minimum of 3 year of experience in a Supervisory/Management role - required
  • TIPS training certification and Food service manager certification- preferred or attained within 30 days

Knowledge / Skills / Abilities (KSA’s)

  • Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
  • Requires good communication skills, both verbal and written
  • Must project a professional demeanor, pleasant personality, and positive attitude, neat and well-groomed appearance.
  • Ability to maintain and build relationships with existing and potential clients as well as industry contacts
  • Ability to maintain and build relationships with all Grand Performers  as well as industry contacts
  • Knowledge of food service practices
  • Must possess excellent computer skills, including Microsoft Word, Excel, and Outlook
  • Basic math skills
  • Prior management experience preferred

​​The Kessler Collection is a drug-free workplace and an Equal Opportunity employer. To access the 'EEOC is The Law' Information poster please visit the website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf

Additional Details
Immediately
No
Applicants who do not already have legal permission to work in the United States will not be considered.
No
Yes
No
Hotel/Resort
F&B - Banquets, F&B - Convention Services / Events, F&B - Food & Beverage